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HOW TO CHANGE SECONDARY GREETING

When you call our company and no one picks up and the greeting plays, if you do not pick a prompt it will start playing another greeting that an old employee recorded. I do not know how to delete this message. I'm not very savvy with this phone but I'm trying my best to solve this problem. I was able to change our auto attendant greeting with feature 983 / password / AA / GRTG / GRTG / #1, but this additional message I have no idea where to find it. I really need help.

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Posted on Jan 02, 2017

TallBourbon
  • 30 Answers

SOURCE: I cannot change the voice mail to pick up the primary greeting

check on line just type in norstar mail they are everywhere..

Posted on Jan 07, 2009

ynotphone
  • 192 Answers

SOURCE: CHANGE NAME ON DIRECTORY AFTER COMPANY GREETING

Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then.
First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.

Posted on Sep 14, 2009

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consultel1
  • 860 Answers

SOURCE: trying to log into system admin on a norstar

Sounds like your going to have to reset the administrator password to get in.To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Posted on Jan 11, 2010

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1 Answer

We have a Nortel T7316E and I am trying to access the Auto Attendant via the CCR Tree to change the second greeting after our main greeting. For Example: When calls come in and the AA picks up there is a...


Choose Other, CCR, ADMIN, Enter 1 for CCR tree one and when the option for "Path" appears press 0 and you will have the option to record. I believe there is an option for "More" which you select and play the greeting if not you can choose rec and the option to play the current greeting will be on the screen.

Jul 15, 2014 | Nortel Networks T7316E Telephone Platinum...

1 Answer

How do you set up voicemail on the Panasonic KX-T7636 system?


1. Raise the handset on any telephone in the Panasonic Telephone system.
2. Press the "INTERCOM" button and dial 165.
3. When answered by the Auto Attendant, dial # XXXXX * 9 9 8.
(Pound Six Star Nine Nine Eight)
4. Enter the Administrator Password. Followed by a #. (Pound) If required.
5. Dial 5 to "Modify Message"
6. Dial 1 to "To Change The Company Greeting"
7. Enter the Company Greeting Number from 1 to 32.

If you are not sure of which Company Greeting Number to change, then start with 1.
The Panasonic Voice Mail system will actually play the greeting to you.
Then you can determine if it is the correct one you want to change.
If it isn't, you can dial 2 and move on to next greeting and so on.

If you select a greeting number where there is no greeting recorded,
the Panasonic Voice Mail system will prompt you to record one at that time.
You may dial *1 (STAR ONE) to skip recording and return to Step 7.

8. When you have found the Company Greeting you want to re-record
follow the system prompts to record and save your new greeting.

Note:
You can change the Company Greetings remotely from anywhere.
1. Call the main number of your business.
2. When answered go to Step 3 and follow the same procedures.
3. When completed....Hang up....

Aug 09, 2011 | Panasonic KX-T7636-B Corded Phone

1 Answer

I am trying to change our company greeting for the whole system, which it seems to be doing but then the old greeting comes on right after the new greeting, how do I fix this?


Find the custom service menu that's playing after the greeting and change it. There are 32 company greetings and any number of custom service greetings. In a TVA system they start auto numbering with 1 so you should be able to find it in the first 5 or so custom greeting messages.

Carl

May 18, 2011 | Panasonic KX-T7633 Corded Phone

1 Answer

I am trying to change the general greeting that is played when our office number is dialed and not picked up. How do I do this?


dial ur own number and go listen to the options if u have to enter a password enter it then listen to what it has to say same way has changing ur voice mail on ur cell phone go to the greeting menu when prompted.

May 16, 2011 | Vodavi 30-Button XTS Telephone

1 Answer

My phone is a Nortel Networks phone T7316e I want to change my personal greeting but when i press "pers" it asks me for a greeting number. I do not know what the number is. My extension is 21...


Recording Company Greeting 1 Press FEATURE 9 8 3
The display shows
Log: QUIT RETRY REC

2 Enter 1 0 2 0 0 0 0

3 Press OK
The display shows
Admin MBOX AA OTHR

4 Press AA
The display shows
Auto Atdt Admin GRTG TABLE LINES

5 Press GRTG
The display shows
Greeting Admin GRTG AA

6 Press GRTG
The display shows
Greeting: RETRY OK

7 Enter Greeting number "13" (for holiday recordings

8 Press OK
The display shows
Greeting RETRY PLAY REC

9 Press REC

10 At the sound of the tone record the greeting.
Greeting: "Thank you for calling (your company name)..........."

11 Press OK to end your recording.
The display shows Accept Greeting:
RETRY PLAY OK
NOTE: To listen to the greeting press PLAY, to re-record the greeting press RETRY

12 Press OK to Accept the greeting

To program to play
1 From Step 12 press *
2 Press Table
Auto Atdt Admin GRTG TABLE LINES3 At Grtg table: enter 1
4 Grtg table: Retry OK
5 Press OK
6 Press OK again @ AA menu prompt
7 At Morning: 1 press CHNG to whichever new greeting you recorded
CHNG Morning: 1 PLAY NEXT
8 Continue by pushing next through all times
9 Afternoon:2 CHNG PLAY NEXT
10 You should note which times had which greetings to change back after holiday
11 After you change all the times Morning Afternoon Evening Non-business press Release
-------------------------------------------------
This will work for setting a new greeting as well, you can use numbers 1,2,3 etc for the greeting numbers to set them at different times of day in the table.

Feb 24, 2011 | NorStar T7316E Corded Phone

1 Answer

Our Automated Attendant for our Norstar M7310 is picking up the wrong message. Where do we change that?


assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

Oct 14, 2009 | NorStar M7310 Corded Phone

1 Answer

How do you change greeting on the prostar?


press one of the ports for the voice mail (on the right of the handset)
when prompted to enter your password enter **789#
the prompt should say enter function
enter 405# the greeting sgould start playing
either press # to confirm or re record the greeting
when finished recording the day and night (if required)greetings press # until the prompt says enter function
enter 111#to exit programming

Oct 09, 2009 | Samsung Prostar 816 Phone

1 Answer

Callers are not prompted to general mailbox


Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Sep 29, 2009 | NorStar M7310 Corded Phone

1 Answer

Change message


press menu on the base.
use the volume up and down buttons to change to the answ. setup
go to greeting and follow the menu prompts to record a new greeting, then select change to pick which outgoing greeting is played.

you can download a manual from:

http://www.uniden.com/index/manuals_results.cfm?cat=1

Sep 20, 2007 | Uniden TRU8885 Digital Answering Machine

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