HOW TO CHANGE SECONDARY GREETING

SOURCE: I cannot change the voice mail to pick up the primary greeting

check on line just type in norstar mail they are everywhere..

SOURCE: CHANGE NAME ON DIRECTORY AFTER COMPANY GREETING

Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then.
First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.

Testimonial: "Perfect! Perfect! THANK YOU SOOOOO much! You are THE best! It was a replacement PERSON for another person at the same extension!"

george peters

• 860 Answers
• Posted on Jan 11, 2010

SOURCE: trying to log into system admin on a norstar

Sounds like your going to have to reset the administrator password to get in.To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.