Question about NorStar M7324 Telephone
When you call our company and no one picks up and the greeting plays, if you do not pick a prompt it will start playing another greeting that an old employee recorded. I do not know how to delete this message. I'm not very savvy with this phone but I'm trying my best to solve this problem. I was able to change our auto attendant greeting with feature 983 / password / AA / GRTG / GRTG / #1, but this additional message I have no idea where to find it. I really need help.
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Posted on Jan 02, 2017
Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then.
First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?
Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> TREE 1 and press OK
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.
Posted on Sep 14, 2009
Testimonial: "Perfect! Perfect! THANK YOU SOOOOO much! You are THE best! It was a replacement PERSON for another person at the same extension!"
Sounds like your going to have to reset the administrator password to get in.To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.
Posted on Jan 11, 2010
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