Question about Creative Labs ZEN V Plus MP3 Player

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The Media Explorer Isn't Working!

I've posted this in the wrong forum so I'm posting it here, too. I've tried putting a new CD onto my V Plus 4GB but everytime I try the Media Explorer won't open. And I've tried opening it on different user accounts on the computer as well, but nothing works! Help please! Thank youuuuuu! Stephanie x x

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Re: The Media Explorer Isn't Working!

Do you have media player 11 installed?
other wise try another pc or friends pc and install new firmware

Posted on Dec 13, 2007

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Not automatically,When the player is in the folder mode, you can navigate to the music folder ( music files loaded in the MSC mode) See this tip posted here for more info. -> <- copy this address into a new window.

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had same prob to the T...found this post and it fixed's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

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Converting Files from CDs?

The bit rate and sampling rate that you set for the mp3 format was possibly wrong. Since the 4GB player obviously isn't an HDD6330, I can't tell you what those rates are, but they are on the spec sheet that came with the player in tiny writing (or in the back of the manual sometimes - 50/50 with Philips). Go back into the Rip options in Windows Media Player and set the bit rate to 128. Once ripped, select the Properties for one of the song and find out the sampling rate. If the sampling rate is wrong, you can use a free program called Media Monkey to convert them to the right rate.

Another possibility: the songs that you initially converted were in CDA format. When you went to resync the songs that had been changed to mp3 format, the Philips read them as "already on the player" and ignored the format changes. Delete all the songs off the Philips and resync the songs that are in mp3 format. Good luck!

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Media Explorer Isn't Working

This maybe because the software isn't compatible for your operating system. If your operating systems something like Windows Vista that may be your problem, because not many things are compatible with it.

You could try going to Creatives website and looking for your mp3 player and software. The link above goes directly to the download location, so just choose your mp3 player ect.. and then download the correct software, which hopefully should work.

Depending where your from choose the country/region in the top right once your on the site.


Good luck. Hope my solution was helpful.

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