Question about Apple iPad Air

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Locked screen screen is locked(shows a holiday picture). Tried turning on and off but just get this scree. Time at tope is accurate and there is a 1/2 moon at top right near the % charged indicater. is that the issue?

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  • Lisa levine Mar 07, 2014

    Easy fix. Swipe up from bottom of the screen. A box will come up. Press the moon sign so the light goes off. You put it on do not disturb.

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You out it on do not disturb. Swipe up from bottom of your ipad and a box will come up. Unclick do not disturb

Posted on Mar 07, 2014

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Save backupcand restore using itunes on pc/mac

Posted on Feb 08, 2014

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1 Answer

What do I do now to get my tablet lock icon unlocked?


If you tried sliding the lock icon and it doesnt move in any direction, chances are that the tablet is frozen. In that case, hold the on/off button for about 5 secs or until the tablet turns off (it will vibrate as it turns off, this is different than just pressing the on/off button) or offers you an option to shut it down. Wait a couple of secs, the tablet will show the booting screen and then allow you to work with it, not just showing you the lock as soon as you turn it on. If it shows you the lock without the booting screen shown first, this means that you didn't really turn it off properly. Try holding the on/off button longer.!

Mar 14, 2017 | Tablets & eReaders

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I've followed your instructions on shutting down my tablet and trying to unlock the lock icon with no avail. What next?


If you tried sliding the lock icon and it doesnt move in any direction, chances are that the tablet is frozen. In that case, hold the on/off button for about 5 secs or until the tablet turns off (it will vibrate as it turns off, this is different than just pressing the on/off button) or offers you an option to shut it down. Wait a couple of secs, the tablet will show the booting screen and then allow you to work with it, not just showing you the lock as soon as you turn it on. If it shows you the lock without the booting screen shown first, this means that you didn't really turn it off properly. Try holding the on/off button longer!!

Mar 14, 2017 | Tablets & eReaders

1 Answer

My hisense tablet will turn on and then to unlock the lock icon, it doesn't move, frozen???


If you tried sliding the lock icon and it doesnt move in any direction, chances are that the tablet is frozen. In that case, hold the on/off button for about 5 secs or until the tablet turns off (it will vibrate as it turns off, this is different than just pressing the on/off button) or offers you an option to shut it down. Wait a couple of secs, the tablet will show the booting screen and then allow you to work with it, not just showing you the lock as soon as you turn it on. If it shows you the lock without the booting screen shown first, this means that you didn't really turn it off properly. Try holding the on/off button longer!

Mar 14, 2017 | Tablets & eReaders

1 Answer

My tablet will turn on, when the lock icon appears, it won't move , it's frozen and can't do anything else


If you tried sliding the lock icon and it doesnt move in any direction, chances are that the tablet is frozen. In that case, hold the on/off button for about 5 secs or until the tablet turns off (it will vibrate as it turns off, this is different than just pressing the on/off button) or offers you an option to shut it down. Wait a couple of secs, the tablet will show the booting screen and then allow you to work with it, not just showing you the lock as soon as you turn it on. If it shows you the lock without the booting screen shown first, this means that you didn't really turn it off properly. Try holding the on/off button longer.

Mar 14, 2017 | Tablets & eReaders

1 Answer

My tablet will turn on but i cant unlock it .how can I unlock it?


If you tried sliding the lock icon and it doesnt move in any direction, chances are that the tablet is frozen. In that case, hold the on/off button for about 5 secs until the tablet turn off (it will vibrate as it turns off, this is dif than just pressing the on/off button) or offer you a option to shut it down. Wait a couple of secs, the tablet will show the booting screen and then allow you to work with it, not just show you the lock as soon as you turn it on. If it shows you the lock without the booting screen shown first, mean that you didnt really turned it off. Try holding the on/off button longer.

If nothing works, then you should take it to a repair place.

Dec 23, 2014 | Tablets & eReaders

1 Answer

Hi. I bought my tablet while on holiday in Brisbane in February but I've totally locked myself out. Its the Bauhn AT-HK97. any help would be good. Not bothered with the need to save anything as the photos...



You will need to perform a factory/hard reset of the device.

1. Turn off your tablet
2. Press and hold Volume Up + Volume Down + Power button
3. When the screen show up, release all buttons
4. Using Volume buttons select "wipe data/factory reset"
5. Select "Yes -- delete all user data"
* Allow several minutes for the factory data reset process to complete.
6. Select "reboot system now"
* Allow several minutes for the reboot process to complete.

Please let me know if that works. Thanks!

Oct 17, 2014 | Tablets & eReaders

1 Answer

Screen goes blank (white), sometimes screen display will get big


You can update graphics driver, if that does not fix the issue check the display on external monitor. If the external monitor works fine you can isolate checking the display in BIOS Setup scree (Restart your computer and keep tapping F10 to getinto BIOS). If the same issue in BIOS, you may have to change display of the unit.

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