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WFW9400SW01 WILL NOT DRAIN IT IS CLOGGED

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Determine first if you hear any noise when it is trying to drain. If you do, the drain pump is getting power. Unplug the washer and remove the access panel below the door. There are screws across the bottom. With the panel removed, you will see the drain pump sitting on the floor on the right side. There is a cap on the front of the pump that can be unscrewed. Be careful as there could be a sunstantial amount of water that drains onto the floor. Have plenty of bath towels ready. Sometimes by tipping the washer back against the wall will cause the water to flow to the back of the tub minimizing the amount of water that will leak onto the floor. Now unscrew the cap and remove it. Look for any debris in the trap and around the impeller area of the pump. After cleaning it, reassemble everything but the front panel and try draining it again. If it works you are all set. If not, you may need to replace the pump as it could have burnt out

Posted on Feb 07, 2014

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Posted on Jan 02, 2017

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This issue usually occurs due to kinked drain pipe, clogged drain filter or drain pump. First make sure that the drain is not clogged and remove clogs if present. If no visible lint is present then remove the lower front access panel to check the drain filter and drain pump for any clogs, you'll need to clean the drain filter and drain pump completely. Hope this helps... Please post back for any further assistance.
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Three things to inspect are:
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  2. Clogged drain tube - usually occurs when the drain hose is attached to a drain tube that empties out into the homes sewer system. Just like a clogged drain, water will back up all the way through the drain hose into the pump and shut down.
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