Plantronics cs60 cordless headset not working properly with Mitel 5220 ip phone. Cant switch between handset and headset. When you lift the handset sound comes from the headset. The same headset works fine...
I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported
headset. The only headsets that are approved for Mitel Superset or
Mitel IP telephones are the Plantronics Polaris model.
BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.
Plantronics web site and their support people should be able to guide
you to configuring this headset properly for each model phone.
How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.
The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.
Dec 13, 2010 |
Mitel 5220 IP Phone