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The paper keeps jamming in behind the drum, and when removed, the papper is heat damaged in my brother mfc9450cdn

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The paper is clearly not feeding properly, that's why it's heat damaged when you open up the unit.

The 2 most likely causes are:
1. Paper path and/or printer mechanics are blocked by something foreign - this could be a stray piece of paper (simple fix) or a piece of the printer that has broken off (not so simple).
2. Something has broken/malfunctioned such that the mechanism that feeds the paper is either not feeding any more, or is blocked somehow.

Tough break if the cause is item 2; you'll need to have the printer serviced (if it's worthwhile based on age/condition), or replaced.

To determine if you're lucky and the cause is item 1, unplug the printer from power, remove the toner cartridge(s) and remove the drum (protect the drum from intense direct light). Visually inspect the inside of the printer to ensure every scrap of paper or clump of toner is cleaned out. Also inspect the drum/toner cartridge for damage and to ensure nothing is stuck on either - clean as necessary.

One final thought - if you're using paper that's too thick for the printer to handle, this can also happen. In that case, of course, clean up the printer (as advised above) and use normal paper. Refer to the printer documentation to see what weight of paper is compatible with it.

Good luck,
DH

Posted on Feb 07, 2014

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: Brother DCP-7020 Drum problems

Open the front of the printer by pulling on both tabs at the finger grips on both sides of the front panel. The front panel will flip down. The drum and toner cartridge comes out as a single unit. It is black plastic within gray plastic and has a handle like grip in the middle. Grasp this grip and pull the unit up and out. It feels kinda funny the first time you do it and you may feel like it will break, but it won't. Pull it up and out in a kinda circular arc. Do not touch the drum. If you ever need to replace the toner cartridge, press on the blue tap and separate the drum from the toner cartridge. You will have to replace the drum after every five toner cartridge replacements so practice doing it now. Note the tabs and slots on the sides before separating the drum and cartridge. Align the cartridge into the drum carriage and slide it in until it clicks. To replace the cartridge assembly into the printer, angle the cartridge at about 45 degrees and rotate in while pushing. It should click into place. If the front door then closes properly, you should have it in properly. Practice a few times and you should be an expert. For paper jams, there are many places to check and they may not all give warnings. First pull out the paper tray and check for and remove misfeeds. Remove the drum cartridge assembly and described here and check for and remove any paper. Open the back cover and check for and remove any paper. Open the automatic feed and check there as well as lifting the cover where the scanning surface is. Look in the rollers for the automatic feed for paper pieces. The last place almost never gives you a warning. Reach into the slot where the paper exits after being printed and grasp the whole top cover. Lift upward and it will open about 4 inches. This is a good place where small pieces of paper or even whole sheets may get stuck. Clean out any dust while you are there.

Posted on Oct 04, 2007

Mix-it-up
  • 832 Answers

SOURCE: Unbeatable Paper Jam

same issue:
http://www.fixya.com/support/t294185-brother_mfc_240c_change_unable_50

Posted on Feb 06, 2008

  • 1 Answer

SOURCE: PAPER JAM WONT RESET EVEN

On the paper jam ,I tried to pull the ink cartridge over to center. It came over a little & then it jammed up.I noticed the ink cartridge lock tab had popped up & jammed it to the right , once I got the tab back in place the code cleared & it works good now.

Posted on Aug 28, 2008

  • 214 Answers

SOURCE: Brother DCP-145C. Paper jam removed. Light keeps flashing. How can I switch it off? HELP!

There will still be some scrap of paper in the machine. Get a torch and get in there. It's the only way, unless you call tech guy

Posted on Apr 28, 2009

  • 7 Answers

SOURCE: Brother HL-2030 paper jam

1. Face the back of the printer. You may have to disconnect the cables. Just note their position for later reconnection. Open the rear cover.
2. Lower the forkish cover that is further in the back of the printer. It has a sticker on its left side.
3. There is a "finger" in the middle of the forkish cover that may not be in position. Note that there is on the mid-right side of it a tab, that has to be positioned to go down into the hole.
4. Close both covers and reconnect the wires if necessary.
5. It should now be working BS"D!!!

Posted on Nov 02, 2009

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Causes for paper jams in Printers are given below:

* Dust or debris
* Rotating drum problem
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Dust or debris

One of the main causes for paper jams is the presence of dirt, dust, or debris in your toner cartridge. The paper coming into the cartridge would get stuck. So clean your printer regularly. Remove the dust from the printer. Also find out whether any jams occurred in the sensor hole in the upper part of the rotating drum. Do not touch the roller while cleaning. If the oil in your body gets into the roller, the printing media cannot roll over it properly and you can't get rid of the printer problem.

Rotating drum problem

If there is no direct symptom of paper jam and still you cannot do printing properly, find whether it is because of drum problem. If the paper gets into the end gear of the rotating drum and gets stuck there, you cannot access the printing function. Switch off your printer and check the plastic arms of the printer drum. If there is any paper piece jammed in any of the arms, you can't continue printing. Here also cleaning is the best method to solve the problem. While cleaning, check the arms of the rotating drum.

Toner or fuser complaint

Toner complaint may also cause paper jams. It can be solved only by replacing it. When you switch on the loop back plug in, two flash lights appear; then it indicates paper jam. The oil spillage in toner can cause this problem. If the toner cartridge is not functioning properly, the same problem would be the result. The diodes or transistors in the fuser unit of the printer may get damaged and this can lead to fuser complaints. To solve this problem, you should replace it.

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