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Your phone is either on silent or the speaker is shot. If the speaker is shot,, then there's the option of having the phone on vibrate. The only thing will be that you'd have to keep the phone on you at all times....
Voice mails are set up from the phone company. Your phone has no control over the voice mailing service other than assigning a speed dial to it. You should call your phone company on their customer service number and they will tell your the number to call for setting up your voice mail box.
call your phone and once the voice mail picks up hit rhe pound symbol you will have to look up what your phones default voice mail code is but after that you can set a code and check you voicemail using any phone
If you don't want to waste minutes listening to vm:
Just call your cell phone and let it go to voicemail. When the voicemessage comes up click the pound sign. It will ask you to enter your password, then you can listen to and erase voicemail for free.
The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.
What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.