Question about Konica Minolta bizhub Office Equipment & Supplies
My machine is refusing to pick a 3 paper it keep on bringing error massage which says paper jam but no paper jam
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Posted on Jan 02, 2017
i have the same issue but with thicker papers only. when i use regular A4 paper no error or jam occurs...but when use thicker paper of envelope, it jams......
Posted on Jul 13, 2008
PLEASE REMOVE THE POWER CABLE AND REINSERT IT IT SHOUL BE OK AND IF STILL PERSIST JUST RESTART THE PC IF STILL RESIST PLEASE LET SOME TECHNICIAN TO CHECK FOR THE SENSOR FOR THE PAPER JAM ...
Posted on Jan 04, 2009
SOURCE: Keep getting an error message
If you can't see any paper stuck inside the printer when you open the rear door or when you remove the toner cartridge, the rear paper flag is either stuck or broken.
The flag is a small piece of plastic which sits at the rear of the fuser and as the paper exits the fuser it pushes the flag down. The easiest way to see this is to remove the rear door then the rear cover (two screws).
If it's broken you'll require a replacement fuser (i don't think you can get the part separtely), but if you have recently installed a maintenance kit, i would contact the supplier and ask for a replacement.
Posted on Apr 20, 2009
Based on encouragement from olsnake above, I fixed it easily. It definitely WAS the encoder wheel (a thin clear plastic disk printed
with timing marks) on the left side of the paper-feed roller, as you look at it from the front. This wheel provides motion feedback to the paper feed control software. If the disk is detached/loose, the device thinks the paper feed roller is stuck or impeded, and thus gives the annoying error.
What I did:
1) Remove the scanner assembly (it comes off with a few screws, and is a totally separate unit; The printer works with it completely disconnected (after it complains that the scanner is malfunctioning). Beware that you don't break off the little control panel. Or you can be safe and remove the one screw holding it on, by prying off the 'HP OfficeJet...One" plastic cover.
2) Once you have removed the scanner assembly:
at the left side you will see three white plastic gears meshed together; the farthest one is covered in a circular black
plastic cover. With some care you CAN remove this cover without any additional screwdriver work.
3) in my case (and most others I bet) the thin disk was detached from the gear to which it should be attached. I just shoved it back on, so it was tightly mated to its white gear. You should also ensure that the clear disk goes through the optical sensor at the bottom (mine was).
4) I did not bother to replace that cover, if you can do it, good for you.
5) Test, and reassemble.
This is about the WORST product engineering imaginable. But I have a working printer again!
Posted on Jan 17, 2010
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