Question about Baby Gear
Posted by Anonymous on
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Posted on Jan 02, 2017
I called customer service at Graco and explained the problem, asked for a fix.
The rep said the part is not replaceable and told me to send the stroller back to them for 'evaluation and/or replacement'. They will pay to FedEx it back to them this week.
So that is where it stands.
Thank you very much for your site and offering a chance to put the problem out there.
Posted on Jun 08, 2008
SOURCE: Bertini M5 Shuttle
hi I think I could help I bought a bertini shuttle as well if you stand behind the pram on the right run your hand down the right side of the hood there is a push up lever there mine is grey ok you need to push the grey? lever but also on the left and right there is a black lever you must push up al together hope this helps good luck from debbie
Posted on Dec 15, 2008
SOURCE: bertini stroller
You can contact/send an email to:
I sent an email requesting the spare parts to Bertini in Australia and they forwarded my email to Mr Fisher in Germany to help me. Mr. Thomas Fisher was very helpful in providing me the spare parts I needed for my Bertini stroller (hub caps and tire clips). He has a company and is responsible for sales and service of Bertini strollers in Germany, but he shipped the parts for me to the USA-Florida.
So you can verify that this is a legitimate business, the company's web site is: http://www.eichhorn-kinderwagen.de You can get it translated to English if you access this site from www.google.com. Or you can ask bertini in Australia for help or references at email@example.com
Posted on Apr 02, 2009
SOURCE: fold stroller
Not sure how different this one is to ours but we have an older Dreamer Design double stroller and down by the front wheel there are two black plastic clips that you pull upwards while at the same time pushing two small depressable "buttons" that are in line with the main bars coming down towards the front wheel... once that's done you lift and push backwards at the same time, the whole stroller frame will move backwards (oh brake has to be on) and then once those main bars are free you can pull the frame towards you and then double it over back on itself...the rear wheels pull out by pushing the centre button and pulling on the wheel and they you're able to put it just about anywhere...hope that helps...Rob
Posted on Sep 22, 2009
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