Question about Neato XV11 Vacuum

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Neato seems to have died but the green light is on

My Neato had been cleaning and appeared to have stopped under a table. I was gone for the weekend and found it when I returned. The green light was on, but it was completely unresponsive. I put it on the charger and it is still unresponsive 2 days later. What is wrong with it?

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Mine was doing same thing. was working flipped upside down to replace the rubber blades then nothing.Display dark only it has green led around orange button. Unplugging batteries didn't help.pressing buttons nothing. holding buttons down nothing. Found this on another site. Connect the vac to your computer and place it on charger at same time. Press and hold the orange button for about 10 sec. or so. it should turn of the LED then let up and repress button. vac should then reboot. Unplug computer. Wouldn't hurt at this time to tell it you put in "New Batteries" but first remove any scheduled cleaning days to clear its memory. After doing the New battery, reset the schedule and let it charge. After that it maybe a good time to check your program version and update it from the Neato web site to the newest update. The newest update does wonders for the battery run time issues.

Posted on May 03, 2015

  • Chris Keene
    Chris Keene Jul 04, 2015

    This fix worked BRILLIANTLY. Thank you, thank you, thank you! I'd tried everything else to no avail and this is the only thing that got Rosie back into the land of the living robots.

  • Dede Clement-Lawton
    Dede Clement-Lawton Sep 01, 2015

    Thank you!! But please tell people the usb port is hidden on the back behind a weird piece of rubber! It only took me an hour to find it! The mini usb connector is hard to find also. Luckily, I had a Bluetooth speaker connector that worked. Also, you had to ignore the manufacturers instruction to not have the robot on the charger while hooked up to the computer. Other than that, 2 hours later, it is now charging. Thanks!!

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Did you ever get an answer? My Neato is doing the same thing. Solid green light but unresponsive.

Posted on Nov 19, 2014

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Posted on Jan 02, 2017

app_3rp22205
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SOURCE: My neato won't map, just

Make sure you have upgraded to software version 2.6:http://neatoroboticsupdates.com/

Joewww.joeramsay.ca

Posted on Feb 26, 2012

app_3rp22205
  • 3 Answers

SOURCE: using neato in a new

Make sure you have updated the on-board software to the latest version, 2.6.
http://neatoroboticsupdates.com/

Joe www.joeramsay.ca

Posted on Feb 26, 2012

small6363
  • 18392 Answers

SOURCE: wondering where I could obtain a schematic for my neato xv-11 all floor vacuum system.

this link is for the manual may help you..
http://www.roboshop.lt/wp-content/uploads/2012/05/neato-xv-11-user-guide.pdf

Posted on Dec 08, 2012

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I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
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1 Answer

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Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

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