Question about Cheviot 5115 tub faucet with all metal hand shower and diverter

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Cheviot 7565 doesn't divert properly AND water runs for about 8 seconds after turning supply off. Cheviot says this is normal for gooseneck faucets. I've never seen water run that long after shut of

This is a free standing tub filler with a gooseneck faucet. We've changed cartridges and flushed out the aerator. When those steps failed, Cheviot changed the message to "this is normal." We sent video showing the amount of water that continues to run after shut off and also showed that water continues to run from the faucet when we divert to the wand. Other than this unit being defective, is there any possible solution?

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