Question about Office Equipment & Supplies
Posted by Anonymous on
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Posted on Jan 02, 2017
uninstalling and reinstalling the software wont solve the issue. here are the steps that would help solve the issue.
1. OPen the solution center.
2. Look for the option that says SETTINGS,
3. When u click settings, you will have there several options, just click on SCAN PREFERENCES
4. then, inside scan preferences you will have several options, go the SCAN TO.
Note: the reason why it says "NO SCAN OPTIONS" from the printer panel monitor its because the printer dont have options to where the scanned document/picture be sent.
5. when scan to menu is open, YOu will have two columns there, make sure to ADD all the Programs to Printer/Control Panel.
DESTINATION LIST CONTROL PANEL
Microsoft word |
.. those are just few options frm destination list.. you just need to hightlight one at a time.. then click on "ADD" to control panel.
so, after doing that.. try to click on "UPDATE DEVICE" on that same window itself.. if no option given try to click on OKAY or APPLY.
after doing the steps, try to scan again.. and it will give you "OPTIONS"... that should SOLVE the problem of getting a message "NO SCAN OPTIONS"
Posted on Jul 02, 2008
1) Install the Microsoft Office Document Imaging feature by following the steps
1) Go to Start -> Control Panel.
2) Click the Add or Remove Programs.
3) Select the Microsoft Office Professional Edition 2003 and click the Change
4) Click the Add or Remove Features and click on Next.
5) Select the Choose advanced customization of applications checkbox and click
6) Click on the Office Tools -> Microsoft Office Document Imaging -> Scanning, OCR
and Indexing Service Filter.
7) Select Run all from My Computer, insert the Office installation CD, and the
feature is installed.
Posted on Apr 11, 2009
My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.
Posted on Dec 24, 2009
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