Question about Dyson Vacuums

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Dyson ball dc24 handle

When i lift dc24 the metal handle always comes straight up-like it does not lock into positionposition,when i push it down to sit in the small semi circle recess built for the cuff shape there is no click-i see a release button ,but outside the the metal handle there is no cuff to click into?

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  • Dyson Master
  • 18,414 Answers

Posted on Feb 08, 2018

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


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Posted on Jul 22, 2009

  • 2 Answers

SOURCE: dyson 28 handle is stuck in the locked and upright

how do you remove the air duct (plastic sliding piece) that is making the vacuum stay in locked upright p[position?

Posted on Mar 09, 2010

  • 1 Answer

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Posted on Mar 11, 2010

VacuumRepair
  • 438 Answers

SOURCE: how do I get a manual for a DC24 Dyson Ball

Hello There,

Here's a link for your Dyson DC24 Owners Manual (Instruction Booklet) that you requested on our website. Feel free to download the manual and save it on your computer for later use. If you have a problem, or need some help with something on your vacuum, please by all means just add a comment on this page, and I'll be more then happy to walk you through any problem that you may have.

If you found this helpful, please be sure to rate the repair helpful by clicking the thumbs up icons in the top of the page. This is what encourages repair professionals to continue posting free repair advice.

Here's the link:
Dyson DC24 Ball Owners Manual

Thank you,

Chris J.
GoVacuum.com

Posted on Apr 15, 2010

Testimonial: "Thank you so much.....My son had the vacuum but is now unable to use it & I have it, but had no instructions..Again THANK YOU...Barbara R. Harper "

Dysonteam
  • 167 Answers

SOURCE: I have the Dyson Ball DC24. I can't get the roller

Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

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Dc dyson 24 free repair maule


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Jan 28, 2016 | Dyson Vacuums

1 Answer

The ball is locked on my Dyson dc24


Hi Shawn, it's Jack at Dyson.

If your DC24's HEPA post-filter (housed inside the ball) has come out of position, it may be jamming against the inside of the ball shell, preventing the ball from rotating as normal.

This is quick and easy to resolve - just follow the steps shown in the video below to remove and replace the HEPA post-filter. Make sure you push the post-filter back down into position firmly, until you hear a click from the red catch.


I'm confident this will resolve the issue. However if you have any further issues with the post-filter coming out of position in use, it's probably best if you can get in touch with us directly so we can take some additional details. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 24, 2015 | Dyson Vacuums

1 Answer

Should the handle stay in the hose when it is detached from the machine? My DC04 did but we just got this one and it doesn't seem to stay in. There doesn't appear to be a way of keeping it in?


There is two versions of hose for the DC04 just check you have the correct hose on your machine.
If your machine is green, the hose should have a rubber cuff, that just pushes on and of the metal tube
If your machine is any other colour, the hose should have a plastic cuff, with release catches that lock on to the metal tube
Dyson Independent Experts

Jul 12, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dc24 plugged


Other than tearing the whole thing apart, the next best solution I found is to get a flexible parts grabber. The type with little bent wire fingers that come out when you push a button on the handle end. Snake it in and pull the needles out as you can.

Dec 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I removed the handle of my Dyson DC24 to vaccum in high areas and now when i try to put the back piece back, it doesn't click. So when try to vaccum on the floor the handle just comes off.


Hi there,

I'm sorry to hear you're having difficulty with your DC24. The wand handle should reattach easily to the machine, locking into place with an audible 'click'. If it doesn't seem to be doing this, you may want to check you have the handle facing the correct way round, with the red release catch at the front. You may also want to check the wand and hose for any blockages - for guidance on doing this, please follow the steps shown in our Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/check-wand-and-hose-step-1

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 08, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson ball DC24 when you put the handle in the tube the handle goes toofar and pushes the bottom open


Hi there,

I can confirm that what you've noticed is part of the valve mechanism, which switches the airflow from the hose to the cleaner head when you replace the wand on the machine. This is a normal feature of the DC24, and nothing to worry about.

If you have any further questions about using or maintaining your machine, please visit www.dyson.com and click 'Support', or call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 20, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

When replacing hose into back of dyson, it pushes down on a cup on the back of the vacuum and open it up


Hi Wendy,

The action you've described is a normal part of the design of DC24, and will always occur when you replace the wand on the machine. It's nothing to worry about, but if you have any further questions about using or maintaining your Dyson, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 21, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How do I lock the dyson dc24 vacuum handle?


  • The handle/extension arm just pushes strait down and locks into place. The catch is at the same spot as the yellow button you push to release said arm/handle. See diagram below.



  • Hope this helps.
10_23_2011_4_20_06_am.jpg

Oct 23, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

My Dyson DC24 sucked in a backpack strap and tripped. I then decided to pull out the brush and clean off whatever else happened to be clung onto it and put it back in. The darn thing doesn't turn anymore....


If the motor is running and the roller is not turning you may have to let the handle down as you would when you are getting ready to vacuum the flood. I think there is a switch you step on to let the handle down and it will engage the roller bar motor.get back to me if this does not work

Oct 07, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Kickstand on dyson dc24 will not stand up


Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Oct 17, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

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