Question about Lexmark X5150 All-In-One InkJet Printer

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Lexmark 5150 - Error 0502

Keep getting occasional Error 0502 problems caused by Cartridge Stalls.  Tried to ensure the Encoder Strip is properly located but it is difficult and impossible to see behind the cartride carrier.

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  • Anonymous Nov 09, 2007

    Same problem; installed a new black cartridge last week and now when printing it only prints about half the page then stops. Prints reads Hardware Error code 5020. The computer then deletes the printing pages remaining.

  • Anonymous Nov 11, 2007

    followed all the steps to correct error and now it tells me my color cartridge is missing... karin

  • Anonymous Nov 16, 2007

    i have clean, disconect the machine, but nothing has happen error 0502

  • Anonymous Nov 17, 2007

    does not feed the paper at start it grabs it and turns it sideways

  • Anonymous Nov 19, 2007

    I HAVE TRIED EVERYTHING TO FIX THE ERROR CODE OR 5020 INCLUDING CLEANING THE STRIP AND ALGINNING THE SRTIP AND NOTHING HAS WORKED. IT STILL GIVE ME THE ERROR AND THE CARRIAGE STILL GET HUNG UP. WHAT CAN I DO TO SOLVE THIS ISSUE.

    DAN HODGE

    DHODGE@DITCHWITCH.COM

  • Anonymous Dec 20, 2007

    I repeatedly get the "Hardware 0502" error despite the fact that I put in a brand new black cartridge.I have to repeatedly switch the printer on and off before the error
    disappears, and when I eventually manage to start printing a page, it
    only prints half a page and then gives me the "Error" message. Please
    help!! I have never had such a hard time to simply print one page. Nowhere in the manual does it explain what this problem is or how to fix it.

  • Anonymous Dec 20, 2007

    changed the cartridges and reinstall them..printer worked for about 4 copies and then the same thing happen with message error 0502. I still had 1/2 ink cartridges on old ones.

  • Radar49 Jan 07, 2008

    Yes I got the 0502 error and when I opened the printer I found the encoder strip laying loose behind the cartridge carrier. I don't know where to reconnect it.

  • giggles79 Feb 11, 2008

    How did you get the printer open to put the piece back on that was laying loose radar?

  • robp7585 Aug 05, 2008

    where do I reconnect the encoder strip?

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I have had this problem "Hardware Error 0502" which kept getting worse until I could not print any more. So I open the cartridge cover & removed both good cartridges, pushed the cartridge carrier fully to the right hand side & with one slightly damp cloth, a dry cloth & a pair of latex gloves (as the ink stains your skin) I first carfully cleaned the guey head like things on the bottom inside the printer on the left hand side. I removed a load of hard & soft gue with the damp cloth then finished with the dry cloth. Next I cleaned the bottom track aswell, moved the cartriage carrier fully to the left hand side to clean the rest of the bottom track. I then re-installed both cartriages & the printer is now perfect again!

Posted on Jan 08, 2009

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You have to use oil (olive oil) or petroleum jelly and wipe, using a paper towel, the horizontal silver bar that the cartridge carriage rides across. The ink builds up on this, making it difficult for the carriage to slide across. This works for me every time, and you'll notice a lot of ink on your paper towel!

Posted on Jan 16, 2009

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Went in and cleaned. first couple copies worked. will keep u posted. thanks for the tips

Posted on Jan 06, 2008

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Yeah...you'll have to move the carriage back and forth to see it and wipe it with a damp cloth.

Posted on Oct 28, 2007

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1 Answer

Lexmark 5150 has stopped printing. press print and get error code0502 how do I fix the problem


The 0502 error code can be caused by either faulty cartridge or a dislodged encoder strip (transparent strip) in the cartridge area. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display. This will help you determine and resolve the problem. Thanks.

Feb 16, 2011 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Only prints to four lines of page. error 0502 comes up on screen. thanks


The 0502 error indicates either a problem with the encoder strip or a faulty black/color cartridge. Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine the cause of the problem and resolve the issue. If error continues even after following the steps, please contact Lexmark technical support for additional assistance. Thanks.

Jan 07, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Hardware error 0502?


Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

Aug 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

What is an error message 502?


The 0502 error can be caused by four different issues:
  • A contaminated encoder strip
  • An unseated encoder strip
  • A faulty black/photo cartridge
  • A faulty color cartridge
If the printer is still under warranty, it is best to replace it, as error 502 is usually recurrent. Otherwise, please follow the link below to the Lexmark website for a detailed troubleshooting guide for error 502:

I hope this helps.

Nov 19, 2009 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

How do I correct error 0502 hardware error?


The 0502 error can have any of four possible causes:

- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position

There is a very good walkthrough on resolving these issues:

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS22800&relevance=1

Oct 05, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

MY Lexmark X5150 All-In-One InkJet Printer displays the message: HARDWARE ERROR 0502


Unfortunately this appears to be a hardware failure and the printer is out of warranty. It is likely that the parts, repair and replacement fees would be more expensive than the actual cost of a new printer at this point.

May 11, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error Code???


The 0502 error can be caused by four different issues:
    1. A contaminated encoder strip
    2. An unseated encoder strip
    3. A faulty black/photo cartridge
    4. A faulty color cartridge
Your best look see at the problem would be www.lexmark.com >technical support> Model name >FAQs

May 04, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

My lexmark x6150 says hardware error 0502


Hardware Error 0502 on LCD Display


Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.
Check the encoder strip
    1. Switch off the printer using the power button.
    2. Disconnect the power cable from the back of the printer.
    3. Leave the power cable disconnected for 30 seconds.
    4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
    5. Take out both cartridges.
    6. Place an index finger on the encoder strip on either side of the cartridge carrier.

      pattlnk_1212009_1453-encoderstrip.gif

    7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    8. Lightly press the strip first to the rear and then forward, if necessary.
    9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.


      pattlnk_2212007_1057-contacts%20reduced.jpg
      Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.

    10. Reconnect the power cable and switch the printer on again.
    11. Perform the hardware test, first without the cartridges and then with both cartridges. Click on the applicable article link below.

      How to Perform the Hardware Test on the Lexmark X5150
      How to Perform the Hardware Test on the Lexmark X6150/X6170


    12. Make a standalone copy.
    13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Thank you

Nov 26, 2008 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Lexmark 5150 - Error 0502


1. On your PC, go to Start, Programs (Windows XP: All Programs), Lexmark series.
2. Select the Solution Center.
3. When the Solution Center appears, click on the Maintenance button.
4. Select the option to Install a new print cartridge. The carrier should slide over at this point and allow you to insert and/or remove cartridges.
5. Make sure the correct cartridges are installed inside the printer first, then inform the software which cartridges have been installed. Note: This applies also to installation of a single cartridge.
6. Print the Print Alignment page to ensure the print quality is satisfactory.
7. Close the Solution Center.

Jan 07, 2008 | Lexmark X5250 All-In-One InkJet Printer

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