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Viewsat platinum receiver

Hey guys idownloaded  software for my receiver like i always do when dish network channels go down ,but this time after i downloaded the software ,and im sure its the right one ,the screen on the tv would shiver and the display screen on the receiver would also shiver ,and it wil also give no signal or no pic till now thers no picture at all,on the tv and on the diplay screen on the receiver ,i tried downloading another newer ,and older software to the receiver but it would take nothing ,what should i do guys ??

mohamad kaddoura

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Re: viewsat platinum receiver

Hi mokad whenthe receiver has the problem of the screen "shiver" what you need to do is makesure all connections are tight and secure. Then you will want to press thebuttons of MENU-6-1-1, you will then select Check Switch and TEST and after thetest is complete you will clear out of all menus and the receiver will resetand require the signal, download the program guide and you will have your clearTV programs. MikeHouston of DISH Network

Posted on Feb 02, 2011

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Hey Ryno4606,

It is possible, while rare, for a remote to no longer be programmed to the receiver after a reset. To fix that a simple readdress should fix the problem. I have provided the steps below to assist you with that!

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Hey there, Cheri Torres with DISH Network Customer Servicehere. I came across your post and wanted to see if I could help. Usually withthe black screen with banner issue the best trouble shooting step to perform isa hard reset by unplugging the receiver for ten seconds from the wall outlet.If you have already tried a HR the next step would be to check your softwareversion and smart card revision number. You can do this by pressing menu6(system setup) - 1(installation) - 3(system info) once you are in the systeminfo screen you will see Software, your software number should be L4.85. Inorder to get the Smart Card revision number you will need to press the number 3on your keypad now that you are already in the system info screen. Once you arein the system info three screen you will see DNASP at the top of the screen,the number that should be listed is 241 DshH03 or DshH05. If either option isnot up to date you will need to update them by running another check switchtest then powering the receiver off for 30 minutes to allow the receiver todownload the software. For a 004 error message the best trouble shooting stepsto try are the hard reset and also a check switch test. The 004 error messageusually indicates a switch issue but there can also be something else causingthe issue and you may need to have a tech go out to your home. In the case thatyou do need a tech the cost with out the Service Plan should be $95 if you wereto add the Service Plan for $6 a month you would not pay anything for the Techvisit. I hope you find this information useful and if you have any other questions about this issue or any others feel free to email me at anytime! Thanks and have a great day! :)

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Call in and ask for a Field Service Manager, Installation Manager or Quality Assurance Specialist to come to your home due to unresolved issues. To ensure you get a response e-mail or call the corporate office describing your situation. Do not call the toll free number for the corporate office as you will not get them.

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