Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Can I fix the volume controls on a Nomad Zen Xtra?

I have a Creative Nomad Zen Xtra MP3 player with a 40GB hard drive, model number DAP-HD001, that has run troublefree for a few years only to recently develop a fault regarding the Volume controls on the left-hand side of the player. The side of the key that reduces the volume still works fine, but when I try and use the key that raises the volume the player responds as if I'm still trying to lower it. Only a small area on the upper edge of the raise volume control is still responding as it should. I have no idea what might have caused this, as the last time I used the player the keys were functioning perfectly normally and it has done nothing save sit on my desk in between uses.

I took it to a third-party computer repair shop, but the man I spoke to there wasn't entirely sure what the problem was. He suggested that sending it away to clean beneath the keys might solve the problem, but his uncertainty made me unwilling to subject the player to something that might not have proved helpful and may have damaged it further, without fully understanding what exactly I was getting myself (and my mp3 player) into.

Can anyone out there please help explain what the problem may be, if it is fixable and, if so, what the risks of trying to repair it my be? I know very little about electronics and do not have the tools or the knowledge to fix it myself, but would like to know how to explain the problem and what to expect if I take it in for repairs. Since I really like this mp3 player, which is otherwise still functional, and I'm short of cash anyway, I'm not keen on replacing it unless I absolutely have to. The player itself is no longer under warranty.

Thanks in advance.

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From what i can tell you would have to replace the micro switch with another one in the unit thats not used or buy a as0ia one on ebay and use the parts from that.
or get it repaired.

Posted on Dec 18, 2007


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Posted on Jan 02, 2017


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Manual for my nomad jukebox zen xtra 40gb v 1.03.02

thank you for using

here is the site that you can use to download manual for your unit..
it will help you guide for all your question...

please don't forget to rate our answers.

Feb 18, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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Creative Nomad Jukebox zen xtra says Firmware problem

Hi and welcome to FixYa,

It would appear that the fix requires a Windows machine. Solution then would be two fold:
  • download the firmware update/fix even meant for Windows;
  • install and run Windows inside your Mac.
The last could be achieved by:
Of course the easiest is to use a Windows based computer of a friend.

Your Creative Zen Nomad Xtra mp3 player uses a memory system similar to a flash/thumb drive much like the hard disk of any computer. Just as a computer on certain instances freezes/hangs, the same would happen to your MP3. Like again the computer, the OS would need to be re-installed. In your MP3 the OS is the firmware which has to be reloaded/updated.

Good luck and thank you for using FixYa.

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Hard Disk problem

replaced the hard drive. with a flash drive.
Replace hard drive

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Have you tried pushing the reset button on the side as you power it up?

It's possible that you need to replace the hard drive or reload the firmware. Or both.

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and download the firmware for you version,.

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First thing i would do is make sure your at the current firmware.

Dec 18, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved.

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