Question about SanDisk Sansa e250 MP3 Player

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It just died and the instructions worked until a certain point

Today out of no where my screen turned blue & the light of the wheel thing didnt turn off the whole time. I just left it until it died. Then I got home, put it to charge & it worked for a little bit. Then it just turned off on me completely. After I went online looking for a solution & found the instructions under me ( there's more but I only copied where I got up to). Everything was working just fine until when I entered the sansa program it said something that it couldn't read because it needed to be in msc mode, & mine says its in msd mode. What do I do?

1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode"
5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.

Next, Apply the firmware for the E250 (your player should be connected to your PC at this time):

Step 1:
Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop":

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Re: it just died and the instructions worked until a...

Our player had died after we re-formatted it and forgot to update. oops. =) but this worked. Thanks much for the post.

the follwing link supports these sansa devices.
Devices supported:

( I did exactly what was posted, new link if you don't already have this on your pc. )

  1. Turn the switch on the top of the player to 'Hold'
  2. Press the Record button and Menu buttons at the same time until it the player boots (this took a few seconds)

  3. sansa e200 should tell you to move the switch to unlock,
  4. connect it to your pc and it will update the firmware.

Posted on Mar 03, 2008

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just press the menu button until it turns off.. hope that helps :D

Posted on Jul 22, 2007

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If the light around the spinning wheel is blue and the screen is black, then Hold the on/off button up for about 10-20 seconds and it should turn off. then you can just turn it on again. I fit doesn't work, then just wait for the battery to die and charge it back up.

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Screen is off. It's frozen.

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Nov 08, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Blue Light on, but screen not working?

The power supply for these small devices, Mp3 players and cell phones are low voltage, so battery terminals making good contact is very important. Because of the way they are designed, part of the equipment can be powered up, while part is not. Today I fixed the same problem wiilegend had on June 29 2008. I had this problem for days.I tried resetting it many times, removing and replacing the battery, using the Hold and Recording buttons, to no avail. A friend of mine had a similar problem with a cell phone where the keypad alone lit up upon powering, so he was the one that gave me the cure. I simply took an eraser and rubbed the battery terminals, and the Sansa E260 internal contacts, until they shone. I replaced the battery, screwed the cover on, and the unit was functioning again. All the best. Ramish Rambarran. Trinidad  West Indies.

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1 Answer

Doesn't work

This Should fix it! Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Jan 03, 2007 | SanDisk Sansa e250 MP3 Player

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Screen is blank - blue whee in lit

I just encountered the exact same problem with my mp3 player. It is the 2nd time that this has happened to me. I have taken it back to the store both times and they have given me a new one. They keep telling me that illegally downloaded music will cause it to crash but i only had CDs on there. I guess i dont have a real solution other than taking it back and hoping for one that works.

May 26, 2006 | SanDisk Sansa e250 MP3 Player

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