Question about HP Photosmart R717 Digital Camera

1 Answer

The Flash is on but not working on my HP R717

The Camera says the flash is charging and never takes a picute if the flash is on. It the flash is turned off the camera will take a picture. I can't figure out how to fix it.

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  • Barbie50 Jan 24, 2008

    I've had the same problem and the camera was hardly ever used. When I went through HP's famous tech support, no one could tell me what was wrong or how to fix...only wanted to sell me an upgraded camera for $100.  Talk about insulting my intelligence. Why would I buy ANOTHER HP camera if I can't get satisfactory service for my R717 nor talk to anyone that was will to help troubleshoot.

  • shuvie Jun 05, 2008

    Have the exact same problem where it keeps saying Flash Charging and will not take any pictures. Replaced battery to no avail. Camera working ok with Flash off so can only take pictures in good light

  • tabjustme Jul 04, 2008

    i have the same problem , when flash is on it states flash is charging and will not take the picture, when its off the camera works fine. the camera has hardly been used.

  • Anonymous Aug 24, 2008

    Same flash issue: say's it's on, but no flash.

  • conspiracy12 Oct 06, 2008

    I have this problem with a R707.
    I'm really not satisfied by HP.


  • bobrunyan Feb 15, 2009

    Camera was hardly used. Purchased new batteries with same results. Error message saying flash is charging but will not take picture in flash mode.

  • bobrunyan Mar 05, 2009

    flash will not work

  • dixon356 Mar 29, 2009

    Same problem with r717. Little used camera and flash will not charge to take pic. Camera works fine with flash off. HP refused to cover a repair. Robert

  • dixon356 Mar 29, 2009

    Same problem. Camera little used and wont charge flash. Works fine with flash off. Robert

  • Anonymous Apr 06, 2009

    I too get the "charging flash..." message. Tried resetting the camera, but didnt help.  Also works fine with the flash off, but i pretty much only want to use this camera at night, so i guess it is now worthless.  

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  • 3 Answers

You need to reset the camera. I had the same problem and was ready to throw it out - HP support gave me the answer and now it works fine again.

Posted on Apr 26, 2009

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i just posted the same problem a few minutes ago and now i have the solution!! got to this link http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=437509&lang=en

download the driver if needed (the firmware installation will tell you if you need it) and then download the firmware. immediately after i downloaded the firmware, the "charging flash" went away! hope it works for you too~

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