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T-Mobile Dash Smartphone Password doesn't unlock phone

I know the exact password to unlock my phone.  I chose the option of creating an alphanumeric password with upper and lowercase letters, numbers, and a punctuation. I get two responses when I try to enter it:

1.  The screen won't even allow me to enter the entire password before it goes blank

2.  If I manage to type the whole password I am told that it is not the right password

Tech support said my only option is to reset the phone to the manufacturers settings..which of course will cause me to lose valuable data!

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Re: T-Mobile Dash Smartphone Password doesn't unlock...

How to reest T-mobile dash if you forgot security password !!!!!!! first turn off device,then keep press both tow - - button under neth screen and the mean time press one time power button after that when screen comes up press green call button one time. then wait and press ok . you r done.
best regards

Posted on Jan 20, 2008

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Re: T-Mobile Dash Smartphone Password doesn't unlock...

Wich you might have to do.i know for a fact it will fix the issue......if that does not work, try to press the alt key when pressing numbers.....if the computer will recognize the phone, the pc will say unlock the phone first then sync, so unless you have that data stored on the media card you will loose info

Posted on Jan 01, 2008

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