Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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Kenmore he3 problem

When i wash my cloths it washes them  for about 4 minites and the the code f 11 and just stops washing thanks

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Re: kenmore he3 problem

The CCU is a known fault. Look around. Google search it. Check out This unit is a major headache. You will replace the CCU every few years at a cost of over $200 each time if you do it yourself.

Posted on Dec 06, 2007

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Re: kenmore he3 problem

F11 is a Communications error.  This problem commonly occurs when the Central Control Unit (CCU) cannot establish communications with the rest of the electronic subassemblies in the washer.  The usual suspect is a loose connection between the door latch assembly or the operator console.  However, if communications were not established with the door latch assembly an additional error code of "Fdl" would be displayed.  You can check the connections yourself by removing the three screws that hold the top of the washer on.  They are located across the top rear of the washer.  Once removed the top of the washer should slide back, then lift off.  The CCU is located in the center-rear of the washer and has a multitude of wire connectors going to it (you can't miss it).  Unplug the washer and and individually begin the diligent task of checking EACH wire connector ONE AT A TIME.  Sometimes all you have is a loose or dirty connection somewhere.  Once you have verified the wiring perform the following:

1. Plug the unit back in.
2. At the operator console select DRAIN SPIN, NO SPIN and under OPTIONS press any key (must be the same key) 4 times.  This will place the washer into diagnostics mode. "C00" should be displayed and the washer will run through a series of tests.
3. If diagnostics pass, the washer will advance to "C05" and eventually drain and spin.  The unit will stop and the clean light will be lit. This may take 15 minutes or so.
4. If the unit fails diagnostics the washer will stop and the error code will be displayed.

Now, if the unit fails the CCU is the likely suspect and will have to be replaced.  If you are savvy enough, you can replace it yourself.  I strongly suggest either writing down the connector locations, take a digital camera and take a picture of it, or do a one-for-one connector swap from the old CCU to the new one.  This method is a little more tedious.  If you find that you have a CCU failure, post back with your exact model number (located along the door opening) and I can research a part number for you.  The cost is generally about $150 (Still cheaper than buying a new washer).

If diagnostics pass with no problems, then you know you were able to locate the source of your problem.

Good luck to you and I hope this helps.

Posted on Oct 27, 2007

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