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Dvd error code 31 00 (not 13 00)

The dvd player shows error code 31 00 after it says please wait.  This problem has been slowly getting worse, the past couple of weeks it cleared when i turned it on and off a couple of times.  Now it won't go past the error.  Thanks

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  • gctech Dec 13, 2007

    I just purchased a new DAV-HDX500... Same problem as soon as I powered it up for the first time.

  • shanego Jan 28, 2008

    it does not say anything about error 3100 all that comes up is "please wait" and it continues for as long as the system is on I have tried to disconnect the power and it still says "please wait", there is a dvd in the system and it will not allow me to get it out I do not have picture for dvd aswell.



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About the dvd error code C 31 00. I just found out and fixed the problem. You must open the top of the machine and move the white moving finger that picks the dvd/cd slot back into its origional place. Via a slot on the left side of the cd compartment about an inch in. The it will then properly pick the dvd/cd that you wish. You must also open each dvd/cd drive again so that your machine will know there is something in it. YOU ARE WELCOME

Posted on Jul 15, 2009

  • bburke627 Jan 24, 2011

    how do you get the plastic cover off? I guess it's a dust cover. I don't see any slot?


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No offense, but that's really not that helpful. The top dust cover comes off on mine by removing several screws on the rear and sides first, then one on the bottom. After engaging the lever that releases the disc, that only allows you to retrieve the disc that particular time, not a long term fix. Solving the long term problem is the part yet to be determined. My receiver miraculously works perfectly with no codes once I remove the dust cover, so I just set it on top. I'll eventually replace it with a samsung or toshiba since those are the only brands that have not let me down.

Posted on Dec 16, 2012


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Starts a self check then power goes off

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