Question about SanDisk Sansa e260 MP3 Player

3 Answers

Sansa e260 freeze

After syncing my sansa e260 on my computer, as always, it restarted and said "refreshing database".  However, this time, it would not load.  It would freeze up at about fifteen percent.

I have searched for solutions: connecting it to the USB again, recovery mode, and letting it die then turning it back on.  It will aknowledge these things, and try to load again, but it still gets stuck.

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  • alik1986 May 24, 2008

    turning my sansa e260 on and it says refreshing database and then itjust showing the green lines running down

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3 Answers

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Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Posted on Oct 27, 2007

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Posted on Dec 19, 2007

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Have you gone to my computer, right clicked on it and clicked format?  if not, do that. and where it says the word FAT, click on it and change it to FAT32.  then click format.  if that doesnt work download the recovery tool from http://sandisk.com/Retail/Default.aspx?CatID=1532

Posted on Oct 26, 2007

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2 Answers

"Refresh Database" freezing


Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)

Jan 08, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Refresh database


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Mar 16, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e260 firmware


Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.

My e260 was already in MSC mode. I did the steps above but was still stuck.

The solution that worked was one posted by "Slaughter" on anythingbutipod.

The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.


Dec 01, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database error


Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]

Thanks

Jul 27, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

"refresh database"


Get the Vista compatible version of the software from Sansa's website

May 24, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 15, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

SANSA e260 will no longer get further than 25% of refresh database & freezes


I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
Please rate accordingly
Thank you
COmputerrep

Mar 17, 2008 | SanDisk Sansa e260 MP3 Player

3 Answers

Stuck on refreshing database...


Sounds like it's froze and needs to be reset. -
Press to power on/off, enter menu, or hold 15
seconds to reset your Sansa.
Or-To reset the sansa = Hold down power button for20 seconds.

If that don't work let me know so i can try something Else?

P.S...Please rate accordingly
Thank You
Computerrep

Feb 06, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 freezes up


It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you: http://sandisk.com/Retail/Default.aspx?C...

Always remember to update the firmware on your products, it is a wise idea to do so. (: http://sandisk.com/Retail/Default.aspx?C... < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: support@sandisk.com Give them some time, their swamped with emails at the moment.

Jan 27, 2008 | SanDisk Sansa e260 MP3 Player

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