Question about Brother MFC 420CN All-In-One InkJet Printer

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Receiving faxes my brother mfc-420CN won't receive faxes...I can send just fine, however can't receive

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Re: receiving faxes

First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
Brother machines come with s default of 4 rings before they will answer, make sure none of your other devices (such as an answering machine) are set to a lower number of rings or the fax machine will never grab the line.

If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

Posted on Dec 29, 2007

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Re: receiving faxes

1. Check OS settings to be certain you are set to receive. I use Mac OSX - print/fax settings have a check box to receive faxes. 2. Open MFC-420CN Control Center.     Open "remote setup".     Expand "MFC" tree to see all options.     Under "fax", choose 'set up receive'.
Be sure you are set to receive and necessary options are chosen.

Posted on Dec 29, 2007

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