Question about Whirlpool ED5VHGXM Side by Side Refrigerator

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Housing dispenser broken at ice flap

The flap where the ice comes out of is loose.  after taking the front panel off have discovered that there is a part of the plastic housing that is broken off.  So the flap can not be secured.  I have checked with Whirlpool and a local parts company and an appliance repairman.  They all said the part is not avaialalbe and I would have to order the entire freezer door.  The repairman said to try a place where old refrigerators go to see if it can be taken off one.  Is this a common problem.  what can i do?? Please help!!  It is a ED5JHGXRT00 not a ED5VH....

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Re: housing dispenser broken at ice flap

Yes this is a common problem.  However, you don't have to replace the whole door.  They were wrong.  Whirlpool makes a fix kit for this.  You can get it at  The part # is 8201649 and cost is $42.99.  The description will say door chute.  It is a door mechanism assembly.  It is fairly easy to install and comes with instructions.  Hope this helps.

Posted on Oct 25, 2007

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Re: housing dispenser broken at ice flap

I had the same problem and fixed it with a piece of a picture hanger, super glue, and J-B Weld. Dispenser works perfectly this morning! I don't know how long this fix will last, but if it saves me buying a new freezer door, I will continue to patch the hinge this way.

Here are the steps I used to affix the patch:
1. Cut a small sawtooth hanger (the kind you affix to the back of a picture frame) so that just one "tooth" is left on the end.
2. Lightly scuff the piece of hanger and the plastic nub of the broken hinge.
3. Superglue the hanger piece onto the nub.
4. Apply J-B Weld all around the hanger/nub location.
5. Let the J-B Weld cure overnight before putting the dispenser back together.

Hooked everything back up this morning, and voila! We have have ice and water again! :)

(The jar in picture is because I took this opportunity to bleach the handles.)

Posted on Sep 30, 2013

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I was unable to free the flap to open completely by pressing on it, so I had to unscrewed six screws to take off the front plastic facing and the on the front plastic housing. Pushing on the metal rod immediately put the flap back into it's correct position. I then replaced the plastic front.

I can now have either whole cubes or crushed. Boy was that easy to fix!

A repairman recommended replacing the electronics ! !

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