Question about Whirlpool ED5VHGXM Side by Side Refrigerator

2 Answers

Housing dispenser broken at ice flap

The flap where the ice comes out of is loose.  after taking the front panel off have discovered that there is a part of the plastic housing that is broken off.  So the flap can not be secured.  I have checked with Whirlpool and a local parts company and an appliance repairman.  They all said the part is not avaialalbe and I would have to order the entire freezer door.  The repairman said to try a place where old refrigerators go to see if it can be taken off one.  Is this a common problem.  what can i do?? Please help!!  It is a ED5JHGXRT00 not a ED5VH....

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  • SteveCH Sep 07, 2008

    My Kenmore/Whirlpool side-by-side refrigerator (106.55244400) ice despencer flap is broken and stays open causing frost to build up insde the freezer to a point it's hard to open the door. Is there a part/kit to fix this problem? Thans a lot!

  • dmdmoynihan Nov 20, 2008

    I have the same problem with my Whirlpool refrigerator and if you ask me this is a pitiful design. The spring that closes the ice maker door is too strong for the pathetically small plastic hinge assembly that is molded into the icemaker chute assembly. Whirlpool parts customer service informed me that this part is not available and that I would need to replace the entire freezer door ($585.00) with the same pathetically small plastic hinge holding a pin with a spring much too strong for it.

    I just finished repairing my Whirlpool water heater with a part provided free as a result a settlement stemming from a class action lawsuit surrounding the gas temperature probe used to keep the pilot light lit. I now have a gas water heater in my home that keeps me up at night wondering whether the repair I was forced make myself will explode one night while my family is sleeping. What happened to American appliance companies anyway? Have they all sold out and now make junk? The Whirlpool name used to mean quality. Not anymore.

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Yes this is a common problem.  However, you don't have to replace the whole door.  They were wrong.  Whirlpool makes a fix kit for this.  You can get it at http://www3.sears.com/.  The part # is 8201649 and cost is $42.99.  The description will say door chute.  It is a door mechanism assembly.  It is fairly easy to install and comes with instructions.  Hope this helps.

Posted on Oct 25, 2007

  • Robert Riddell
    Robert Riddell Aug 20, 2014

    This option does not work if the tab that holds the replacment part is what is broken. I also ordered this kit, but there was no tab to secure it to the dispenser assembly and the dispenser assembly cannot be serviced or replaced.

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I had the same problem and fixed it with a piece of a picture hanger, super glue, and J-B Weld. Dispenser works perfectly this morning! I don't know how long this fix will last, but if it saves me buying a new freezer door, I will continue to patch the hinge this way.

housing dispenser broken at ice flap - adc8fba4-5f21-4ef1-b362-e45bfffe2eaa.jpg
Here are the steps I used to affix the patch:
1. Cut a small sawtooth hanger (the kind you affix to the back of a picture frame) so that just one "tooth" is left on the end.
2. Lightly scuff the piece of hanger and the plastic nub of the broken hinge.
3. Superglue the hanger piece onto the nub.
4. Apply J-B Weld all around the hanger/nub location.
5. Let the J-B Weld cure overnight before putting the dispenser back together.

Hooked everything back up this morning, and voila! We have have ice and water again! :)

(The jar in picture is because I took this opportunity to bleach the handles.)

Posted on Sep 30, 2013

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Posted on Jan 02, 2017

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I was unable to free the flap to open completely by pressing on it, so I had to unscrewed six screws to take off the front plastic facing and the on the front plastic housing. Pushing on the metal rod immediately put the flap back into it's correct position. I then replaced the plastic front.

I can now have either whole cubes or crushed. Boy was that easy to fix!

A repairman recommended replacing the electronics ! !

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