Question about KitchenAid KSM90 Ultra Power Series Stand Mixer

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Mixer Repair Our KitchenAid mixer stopped working.  Where do we find a repair shop?

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  • dobsey Nov 11, 2007

    the kitchenaid mixer just stopped. I bought new brushes but now cannot get the mixer to work.

  • Anonymous Apr 02, 2008

    I think we stripped the gear. The motor runs, but doesn't drive the blades. I need a repairman.

  • yahuda May 09, 2008

    my kitchenaid mixer has only one speed. Where can I get it checked and fixed?

  • Anonymous May 13, 2008

    My OFF switch does not work, remains on low speed. Where can I find a repairman in DFW, TX?

  • Leo24 Jun 09, 2008

    My 325 Kitchen Aid is new. I bought it one year ago online and I just started to use it, but it will only start at high speed and then it stops completely. If one taps it hard it will start and stop again. What is wrong?




    Leonor M.

  • CJ C
    CJ C May 11, 2010

    you can do the service yourself and save alot of money. the work isnt that hard.

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Kitchenaid doesn't repair anything over 1 year old. I have one that is 3 years old (KSM90). I have used it less than 10 times and it stopped working. The plastic piece in the back of the unit that holds all of the wires snapped. There are no repair centers in my state (new mexico). They told me I can pay $32 to have them send me a "repair kit" that includes shipping to and from a repair center and a box and packing materials. They then call you to tell you how much the repair is going to be. If you choose NOT to have them repair it, they charge you a $25 diagnositc fee just for looking at it on top of the $32 you spent to ship it there and back. It's a shame that this appliance costs over $300 and this is the service they give you.

Posted on Dec 27, 2007

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Posted on Jan 02, 2017

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I think one of the gears has seared. Was making dough and the hook stopped rotating, machine made strange noise.


Most likely the worm gear in the planetary has shed a tooth. Can be replaced easily by a local repair shop.

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Hi Karl. Have your mixer repaired by a shop that has experience repairing Kitchenaid mixers. Don't think for a second that a new mixer will solve your problems. The new Kitchenaid mixers are not as durable as your old one and are made with an absolute minimum of quality. Quality costs money! ricardok45

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MOTOR SPINS ON MY CLASSIC STAND MIXER BUT GEARS DON'T ENGAGE


Hi all. There is damage to the transmission caused by overloading the mixer with bread or cookie dough, or by dropping a spoon or measuring cup into the mixer while it was working.

Go to mendingshed.com and download their free kitchenaid repair manual. This manual has all you, or a repair person will need to repair your model's mixer. Mending Shed also sells needed parts.

If this solution has assisted you, please rate it. ricardok45

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Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

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Take it to a local repair shop and they should be able to fix it in no time.

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