Hi Chris,
I'm sorry to hear you're having difficulties with your DC28. I'd encourage you to get in touch with us directly, so we can provide further assistance in resolving this issue. Please call our Helpline free on 1-866-693-9766 - or if you email your contact details to us at
[email protected], someone will be in touch as soon as possible.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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