Clean the hear piece hole with something very easy.
may have lints or dust blocking the hole.
if you may have sweat into the earphone during a call you may need to replace the part.
here is a link to a repair part.
http://www.cellulardr.com/BB8100HeadsetSpkr.htm
You may also want to try reinstalling your device software in desktop manager before you buy anything to see if it takes care of the problem.
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