Paper jam. two papers are tightly wound around the drum? i finally figured out how to open the top lid, to gaze at the red rod, i suppose that is the drum, but i can't loosen the papers. There has to be a way to unhinge the papers, Help, please.

the last set of rollers are fuser rollers you have a heat roller and a pressure roller the pressure roller is made of rubber and the heat roller is made of aluminium.from the your question im guessing that the paper is wrapped around the heat roller. if this roller has scratches in the serface it does need replacingalso if the pressure roller is damaged it also will cause a papetr jam.
also you should check that all of the picker fingers are all in place and clean.

I’m happy to help further over the phone at https://www.6ya.com/expert/geoffrey_a52be3eb7822ef96

There is little or no value in older printers.
However the unit has gots its positioning confused.
Try switching off and on printer several time, opening lid for cartridge change to see if it can synch itself again.

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Hi

Please click on the following link and it would show the video and the picture along with the description in order to resolve the paper jam issues

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01370160&cc=us&lc=en&dlc=en&product=3390949&tmp_track_link=ot_search

Hope you would able to take the paper out and will again be good to print

All the best!!
Regards

http://welcome.solutions.brother.com
Try this
[LED Indication]

The Paper LED is flashing.

Meaning of LED Indication
Front cover is open:
Close the front cover of the printer.

Back cover is open:
Close the back cover of the printer.

Paper jam:
Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.

No paper fed manual feed slot:
Put the paper back in the manual feed slot.

Memory full:
The printer memory is full and the printer cannot print full pages of a document.

Print overrun:
A print overrun occurred and the printer cannot print full pages of a document.

Clean drum unit:
The corona wire needs to be cleaned.

Oleg Andrukh IT Specialist
PhillyCopiers.com 215 364 3774

I removed the ink drum and the jammed paper came out with it. 

What worked for me was to clean the drumunit; take the toner out of the drum unit and clean between the plastic housing and the drum. Dust heaps up and presumably makes the toner rotate more difficult.
I just used a piece of folded paper and blew the rest out..
Bas

lift the cover remove all the cartridges and the drum unit slowly and carefully and slightly pull the upper side of the paper not the lowerside and if it is rolled completely you have to open the heater unit to remove if you donot have any technical knowledge do not try because the red roll you are taking is a costly thing,call the service technician and get it repaired that would be more cheaper.

Don't open it, check on product warranty policy and take it back or send it in.

I had this problem the other day. I turned out that I had a small bit of polystyrene foam had got trapped just before the white plastic rollers you can see in front of the toner sponge where the cartridge head runs when you lift the lid to change ink.

I discovered it by noting that on power-up these rollers turn as if to feed paper back into the paper feeder (i.e. "backwards through the printer"), so I tried to see if I could get a sheet to feed backwards and noticed something was trying to stop the right-hand side of the paper feeding in. Soon after I noticed the bit of foam through the right-hand side slot in the white plastic section above the roller. A quick removal with small tweezers et viola!

Andy

Be very careful with this, as once you have opened the unit it may and often does void all warranties. Can you get to it by opening up the unit as if you are replacing ink, and go in this way? If not, all printers have to have a serviceable entry area, it may just be a be hard to locate.