No TV Guide On Screen and no clock adjustment

I have two Panasonic DMR-EH50s and one DMR-E85H. I also have a Sony DHG-HDD250 which also uses TVGOS, but it is a HD recorder (that means full DIGITAL capabilities, including the TVGOS ) My TVGOS went out in the middle of April. I messed around on the support sites for about two weeks and found little real info.

The bottom line: I live in Madison, WI & have Charter Cable. None of my DVRs were receiving the TVGOS. Charter was not processing and/or transmitting the TVGOS properly (doesn't really matter the DVRs couldn't receive them), so I called them up, got to their "Level 3 Technical Support" and explained to them that I could not receive the TVGOS digitally or analog (converted digital) on any of my DVRs. They called me back a week later and told me to try it again....

So, all you need to do (if your local Cable Company is sending it properly):

WARNING - All SCHEDULED programs that you have previously scheduled by using the TVGOS will be deleted (NOTE: not the programs that are already recorded on your hard drive, they will NOT be deleted)

Turn the unit off.

Press the up channel & down channel (on the box, not on your remote control) at the same time & hold them for at least 10 seconds. This will reset the entire TVGOS system back to the default settings that were present when you first plugged in your DVR. This erases all previous info that your DVR had about what station it used to get the signal from and forces it to scan all the channels looking for the new channel. This is the only way to force this to occur.

When you turn on the unit, it will run you through the setup like it did when you plugged it in for the first time. Enter your zip code, etc. and when you are done, turn it off & leave it off overnight.

If your TVGOS has the Station Grid but no listings, be patient, TVGO updates its own firmware on your DVR automatically, and that may be all that happens the first night. It should start updating the listings the following night.

If it found the station grid, this is a great sign!!!! This means that your cable company is working on it!!!! It took my local Cable Company about 7 or 8 days to get it working properly, but now my 3 Panasonics and my HD Sony are all receiving full listings!!!!

If you are still getting nothing, complain to your LOCAL Cable Company. It is up to them to ensure that the signal is converted to analog & sent out over cable.

The solution above works both with cable and OTA using a DTVPal D-A converter box. I just wanted to add two issues I ran into in SF Bay Area.

(BTW, I using the E85H as the master and the DTVPal as the slave to use the TVGOS features. Also, I'm am NOT using cable; only OTA broadcasts.)

The programming data is sent on KPIX, Channel 5. But KPIX is found as 29 and KPIXD is 151. When I had deleted KPIX channel 29 from my listings thinking it was just a duplicate of KPIXD 151, I lost the listing updates.

Another issue is that I used my own zipcode instead of the dummy 00005 zipcode listed in the DTVPal instructions. Using the dummy zipcode restricted the channel options, even excluding PBS KQEDHD. Once I changed to my true zipcode I received the available channels I wanted (plus some that I would never watch). Even so, I had to "edit" my channel listings to assign the correct channel numbers to all stations (e.g., KTVUD = 121; KPIXD = 5.1 = 151; while KPIX = 29).

Please contact Michale Finney of ABC news.com 7 on your side. If he hears from enough people He will get the transmissions fixed. copy and paste the URL below to reach him.
http://abclocal.go.com/kgo/feature?section=news/7_on_your_side&id=5814629