Question about Fuji Printpix CX-550 Thermal Photo Printer

1 Answer

While tryiny to print an error message says that I am using the wrong paper

Only not really.  Everytime I go to print the cx-550 tells me that the wrong paper is being used, but I am using the right paper.  What do I do?  I have loaded - reloaded - repositioned - used another new roll.  I am at a complete loss.  I have called Fuji who tell me that they do not make printers and transfered me to every department there.  This is my last hope - after this I am going to throw the thing in the garbage - and it is relatively new!

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  • sickoffuji Oct 26, 2007

    Sorry - that does not seem to be the problem.  When I open the printer up after it has "aligned" the paper is at a much higher position than what it should be at, and that is why I think that it says it has the wrong paper in it.  I went into the paper size and it was appropriate for the machine.  There were no roll paper choices only 4x6 etc.

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I am guess you having Windows XP. I do not have this printer but it sounds like the paper selection is what windows is telling it to select. on your computer go to Start/ control panel / Printers / printer and fax. right mouse click on your Printpix printer icon and select properties.  under general click on Printing Preferences/ here where it could get a little different. you may have basic or advance chooses. and under one of these you should see paper type. select your correct paper such as roll paper or it may have a paper number. if you need more help reply here with where you are on this step

Posted on Oct 25, 2007

  • Paul
    Paul Oct 29, 2007

    Sorry I couldn't help. If you could give a Rate such as thanks for trying, so they will not charge for support in 1 week.

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