Question about Maytag Neptune FAV6800AW Top Load Washer

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Frequently off balance and won't spin

Have had for 2.5 years, suddenly has become frequently problematic w/the uc and dc codes suggesting it is "off-balance". have a Lowes extended warranty, ist tech that came out said "nothing is wrong, you simply need to wash large loads only, this machine is't meant for lighter loads". that would be okay IF i didn't have the machine for 2.5 years prior and PRIOR it washed all size loads to include small and medium, delicate and hand washables. how does a delicate or hand washable load become a large load? NOT! please advise. i do not know how to fix it, but i do KNOW it is not working like it used to!!

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  • dkgib Nov 06, 2007

    We have had our TL Neptune washer 2.5 years as well. Last week it quit spinning. My husband looked at it and figured out it would work if we put it on Medium extract rather than Max or High extract. It worked until today. It beeped as if it were finished, but it had stopped on spin. I restarted and it started rinsing again, then the uC code came up (this happened last week as well). My husband read somewhere that it might be the clutch. I haven't tried washing larger loads (and don't feel I should have to to make such an expensive washer work!!). Any help is appreciated:-)

  • bgrommers Nov 10, 2007

    dc code comes up during spin cycle and the machine quits. Tried different spin cycles but that isnt working anymore. Machine is balance right. Any suggestions.

  • vjbeads Dec 31, 2007

    I have the same ppoblem. The machine is only one in a half years old. I get a dc message and then uc message and have a terrible time spinning the clothes. It seems to work better with very large loads. I can't wash small loads at all. Now though the larger loads are giving me problems. I heard they quit making this machine but not 100 % sure. Thinking about having to replace it. It is under warrenty but I think we will just get the run around! I wish we could solve the problem and be able to also use it for small loads such as hand washables and delicate. Help!

  • cestar Dec 31, 2007

    I've had my washer since 11/2004 and have had the same "uc" and "dc" codes. Had repair guys out several times. They all suggest adding a few towels to smaller loads to help with the balance issue. For this kind of money, why should I add towels to make the thing work? The Whirlpool I had for 30 years never had this kind of a problem, I just couldn't find parts for it anymore.

    To get past the error point, I had to pause the cycle, take all the clothes out, restart to let the water drain, pause and put the clothes back in, and sometimes it would continue.

    I had a repair guy come out this past Saturday and while he was watching the cycle he noticed that maybe the paddles were turning backwards. The "lifters" were not lifting. So maybe this is a wiring problem. The clothes are not flipping to wash, but are staying in a ball, so when the paddles try to adjust the load to spin, the clothes are staying in a ball and are unable to spread out for the the spinning cycle. And there you go - "out of balance". This was the most logical thing a repair person has every told me. He is going to check into the mechanics of the paddles and get back to me. If this turns out to be correct, I will tell the world. I am very close to throwing the washer through the window of a Maytag store.

  • Anonymous Dec 31, 2007

    Like the others, I have the balancing problem. I replaced the struts holding the bowl in place - no change. I tried reinforcing those struts to keep the bowl in place - no change. The only solution I've found is to fill the washer with clothes and only do large loads. Hopefully the poster named cestar 's repairman can find a possible bug in this washer that if fixable. If not, and this problem continues to grow worse, even loading up the washer won't work and I'll be throwing this thing to the curb - and buying a Staber washer (the only American made washer out there, and it appears to be of commercial-grade quality).

    If you have not bought this washer and are considering it, run away!



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Check if the machine is level and if after it has spun, the bowl is in the centre. Remove front cover and inspected all the springs that hold the bowl onto the lower chassis. The bowl should be balanced in a round plastic bowl which is in the shape of a bell. Check if this plastic bowl is worn. There will be pieces of plastic or plastic"dust" all over the bottom of the machie if it is worn.

Good Luck.

Posted on Nov 01, 2007


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1 Answer

Washer is 2 years old last couple of moths keep getting a dc code load and washer level

The code suggests a balance issue exists. If excessive vibration occurs during the spin cycle the washer should be made level with all feet on the floor surface. Should there be soft spots under the floor surface, the machine will not distribute the spin energy equally.

If you have eliminated the above possibility yet the problem remains there may be a binding within the machine enclosure or a damper may be worn.

Nov 09, 2014 | Samsung Washing Machines

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We just moved and the house came with a Maytag Neptune TL which won't spin if there are clothes in the cylinder. It will spin empty. Please help! Thanks.

Washer bangs around in spin cycle and throws a DC or UC unballance code with cloths in the wash basket is that correct?

If so it's a Clutch issue.

If you want read more about what I feel is your issue read this post Maytag Neptune load unbalance

Sep 08, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

What's the purpose of the tub displacement sensor

To detect excessive wash tub movement and shut down the wash cycle. Here is a copy of my post from a real DIY forum;

Google this Neptune TL Washer FAV6800AWW 5 post down.

Here ya this post I discuss the issue related to unbalance error codes DC and UC;

Your FAV6800A or FAV9800A is going off balance with DC or UC unbalance error codes during spin cycle and you see/hear the wash tub banging around at the start of Spin Cycle of the wash cycle or a Spin Only cycle. If this is the condition the TDS (Tub Displacement Sensor) is working as designed and signaling the Control Board properly of an unbalance wash load condition.

The Control Board receives a varying D.C . Voltage from the TDS sensor and if the out of range D.C. Voltage limit continues the Control Board will halt the Spin Cycle and try to redistribute the wash load. If you are interested I will show you how to monitor the TDS input to the Control Board with a DVM.

The Control Board then starts the Spin Cycle again. If the wash tub/basket out of balance condition continues the Control Board will attempt another redistribute of the wash load. After several attempts (4 to 5 I believe) the Control Board will shut down the Spin Cycle and send a error code DC or UC to the LED display of the FAV6800A, my machine type. And I believe a text statement to the LCD screen of the FAV9800A machine i.e. something like "Unbalance Condition" I'm not sure what the text message is.

If you need help open a post in that repair forum and I will try help you through your issue.
The forum is free and my time is free I just don

Feb 15, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a Maytag Neptune top load washer. I continue to get the DC balancing error during the spin cycle. This was repaired less than a year ago and is happening again. Last time they replaced the clutch...

If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question%@4$

Jun 09, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune Washer Spin Cycle

If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction. I feel the TDS is working as designed with the unblance error code shut down.
See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Spin cycle is not completing, code DC appears.

If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction.

I feel the TDS is working as designed with the unblance error code shut down.

See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

What does the code "UC" mean? The "U" is half as tall as the "C"

It is related with the improper balance of the machine or a problem of the sensor. You can get a full explanation about this error here:

May 07, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

My Maytag Neptune TL FAV6800AWW stops on the spin cycle (~11 min). I can see and hear the tub tumbling kind of hard even though it has small amount of clothes. I already removed the clutch and lubed with...

Thank you for posting your Model number very much appreciated. Did you follow my Clutch Fix post for the clutch maintenance you performed? Did your Clutch Pulley use the upper bearing ring as I show in that post? When you stop on Spin Cycle do you have an unbalance error code such as dC or uC. What are the first two digits of your Serial Number it will be 10 thru 17 range. I?m an owner and will I?ll try to help?..Rich

Apr 09, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytag Neptune FAV6800AW Top Load Washer? makes a

more than likely it just needs a little leveling...lift front of washer . there are 2 leveling feet on each front corner under the washer.. they turn like a screw ..just adjust these feet till its level and you should be ok....shake the washer by hand . if it doesnt move it shoud be level,,,,an unlevel washer makes terrible noises you know..thanks and have a great day

Jan 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

During final spin cycle a code that says DC of balance load and there is a bang from the tube

The DC code that comes up is just saying that the load is "off balance" to resolve this, open the washer and redistribute the last and restart.

The bang fron the tub that you hear is just from the load being off balance. Generally it's just the weight difference on the tub when the washer stops spinning. This is normal for an off balance load and is nothing to be overly concerned about.

If you are getting the DC code a lot, take a look at the types of loads you are washing. Are they small? Is it a mix of small and large items? Is it a few large items? This may be the answer to why you are having off balance issues. The Neptune is a very large washer, and can get off balance very easily with smaller loads. Try making loads larger or if you are washing for example sheets, try washing them in 3's. This will make it easier for the washer to balance the load.

Good luck! Please let me know if this was helpful!

Oct 03, 2009 | Maytag Neptune FAV6800AW Top Load Washer

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