Question about SanDisk Sansa e250 MP3 Player

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Please help!! I was playing music from my sansa 4gb mp3 player and all of a sudden it froze...I cant shut it off or an and when i plugged it into my computer i didn't read it.... I just got it yesterday whats wrong and how can i fix it? PLEASE PLEASE HELP ME..

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Re: please help!!

You can press and hold the POWER button to reset the device.

If you press the buttons too fast the device will always freeze.

Best of Luck.

Posted on Oct 27, 2007

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Re: please help!!

I recommed you to return to the store you purchased it from and get another one, because this seems to me like a software error or corruption.

However your mp3 should die sometime soon and you should be able to switch it back on. but if the problem still hasn't gone in a couple of days i would recommend you to send it back.

Posted on Oct 26, 2007

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Once i turn it on i cant turn it off and when i go to listen to music it just goes and restarts itself

Sounds like it's froze and needs to be reset. -
Press to power on/off, enter menu, or hold 15
seconds to reset your Sansa.
Or-To reset the sansa = Hold down power button for20 seconds.

If that don't work let me know so i can try something Else?
P.S...Please rate accordingly...
Thank you

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1 Answer

Sansa e260 problems : Music files freezes the sansa and restarts it.

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

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