Question about Canon Pixma MP500 All-In-One InkJet Printer

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Error message says there are two cyan cartridges

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I assume you have checked that you have one of each color cartridge, and have them in the proper slots?

Does it say which cartridges are being identified as cyan?

Do you have any spare cartridges?  Even empty ones.  If so, try swapping them out one at a time until the error goes away.  It may be a bad cartridge. 

If you're using refilled cartridges, it's also possible they filled the wrong color.

Posted on Oct 25, 2007

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