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Canon imagerunner 5020

The paperjam report displays and there is no paper can we reset

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Re: canon imagerunner 5020

You have either a bad sensor or there is a small piece of paper on a sensor.

1-take out all trays ( or open and look from both sides ) look at where the paper feeds ( where the tires are) there is a small black lever if lifted will snap back in place, spring loaded. is there paper there?
next open copier put handle down, will bring transport with belts down, look to the right there are two long rollers and another sensor there or on the transport itself does it have paper or spring action?
next open left side where it gets hot ( good idea to do this one when cold) there is a sensor there usually on the door itself, next if you have a duplexer open and check the top and bottom of duplexer
next check sorter
if there is no paper anywhere bad sensor.

Posted on Nov 16, 2007

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