Question about Canon imageRUNNER 5000 Copier

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Canon imagerunner 5020

The paperjam report displays and there is no paper inside....how can we reset

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  • Anonymous Nov 12, 2007

    Hi, I have Canon iR5020 but a didn't communication with my server in manager Active Diretory. How I do this communication??

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  • Canon Master
  • 1,362 Answers

You have either a bad sensor or there is a small piece of paper on a sensor.

1-take out all trays ( or open and look from both sides ) look at where the paper feeds ( where the tires are) there is a small black lever if lifted will snap back in place, spring loaded. is there paper there?
next open copier put handle down, will bring transport with belts down, look to the right there are two long rollers and another sensor there or on the transport itself does it have paper or spring action?
next open left side where it gets hot ( good idea to do this one when cold) there is a sensor there usually on the door itself, next if you have a duplexer open and check the top and bottom of duplexer
next check sorter
if there is no paper anywhere bad sensor.

Posted on Nov 16, 2007

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You would need to ensure that the IR 5020 has a valid IP address (Should be located on the Network Configuration Menu from the on-screen display). When plugged into the network for the first time the printer is usually given an IP address, this would allow you to connect to the web management interface and make changes to the settings from an easier interface than the on-screen display.

If you are planning on sharing the IR 5020 out from the server to other computers then you would then need to assign a static IP address to the IR 5020 so that the IP address would not change once configured.

(Side-note - I do not recommend using DHCP on printers as it can cause issues down the road if the printer is given a defferent IP address by the DHCP server.)

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