Question about SanDisk Sansa Clip MP3 Player

13 Answers

Brand new Sansa Clip not recognized in My Computer

Hi there. I bought a Sansa Clip 2 G from Best Buy on Saturday for my son. We went to plug it into the computer and a little "new hardware found" icon appeared on the screen, but it was not recognized in My Computer so I don't know where to download the files. Also, at the beginning it showed "connecting" when I plugged it in the USB port, but now it doesn't do anything... any helpful suggestions?

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  • helpsansa Nov 09, 2007

    my sansa clip is not recognized by my computer at all- it does not even recognize that new hardware has been attaced. I have tried it on several other computers with the same issue. it is brand new.

  • Anonymous Nov 19, 2007

    Bought 2 Sansa Clips 2G's this weekend. Neither are recognized as drives on my 5 year old Dell computer. A window offers Windows Media Player or do nothing. Windows Media player does show the Sansa Clip but transfers nothing but what appears to be a play list on the computer screen. When the clip is unplugged, there is nothing there. Several hours and nothing.



    Works fine on a borrowed computer. What needs to happen on my computer to fix it?

  • ninarosa Nov 24, 2007

    My son purchased a SanDisk Sansa Clip and froze yesterday. We've tried to reset it with any luck. Not sure how we can resolve problem

  • palantejr Nov 26, 2007

    ok well i put my usb cable to t he computer and then my sansa clip but nothing happens only the icon of found hardware it also wont charge it just says connected and thats it and if i try to turnit on it shuts down because of low battery and its brand new too. please help

  • Anonymous Nov 27, 2007

    this freaking mp3 player sucks! no wonder it's only $ 35 with 2 gb memory. too good to be true. the manufacturer of this product is a bunch of dork!

  • Anonymous Nov 27, 2007

    when i connect the device it shows new hardware found and tries to install the
    drivers for that but at the end it shows that an error in mtp device and i got a code 18 plzzzzzzz help??

  • Anonymous Nov 29, 2007

    yes exactly the same

  • isotope Nov 29, 2007

    have the same problem plzzzzzzz help

  • Anonymous Dec 01, 2007

    Sadly I bought the same product for my daughter's 10th birthday.... can't install the drivers - it really sucks!!!

  • kn key Dec 01, 2007

    Same problem for me too. I purchased two Clip Sansa MP3 - 2 GB for the thanks giving. Computer is envountering problem installing the drivers. I went to best buy and exchanged the two Sansa Clips with two new ones. I just tested the new ones too, they just dont work.



    There is something wrong with the hardware/firmware. So, just return it to the store. Learn from me, all the 4 sansa players did not work. There is no use exchanging - just return.

  • techidumb Dec 27, 2007

    I thought I would give Sansa another chance. Bought one last year for my older son and returned it 3 times before I finally just got a different brand. I thought that I would try a again this year for my younger son now I am having regrets. I connect the mp3 player through the USB and it just keeps trying over and over again to connect and never actually does this is on my 3 year old laptop. Took it to work with me today and connected to a 6 year old desktop and it worked. What is up? Why will it not work on my computer and home.

  • Anonymous Dec 28, 2007

    windows xp sees the new hardware but fails to load a driver?

  • Anonymous Dec 29, 2007

    I had been thinking I was the only geek that had issues with this device not being recognized on thier machines. is there a solution?

  • fetch Dec 29, 2007

    same problem.

  • Anonymous Dec 30, 2007

    sansa not being recognized by media player

  • Anonymous Jan 10, 2008

    Same problem...

  • karthikp Feb 06, 2008

    same problem

  • Anonymous Feb 06, 2008

    The solution below I think also has to be done just to charge it. (Just connecting it without doing this doesn't seem to charge the battery.)

  • dymps Feb 09, 2008

    well ive tried everything for the last 5 hours on different computers and nothing...

  • Anonymous Feb 11, 2008

    Exactly as described. It's a total bust.

  • Anonymous Mar 19, 2008

    I also bougt sansa clip 2 gb and my computer can not found driver to install it.



    Is there any solution please recomend?



    thanks

  • vazman Mar 20, 2008

    Unable to open Internal memory on my computer, it will open internal memory on my at work computer. Is there something wrong with my

    computer that it will not read MP3 Player.



    Thanks

  • dmlopez96 Mar 22, 2008

    I also had the same problem. My error message said it wasn't recognizing the device because it had malfuntioned. I tried all posted suggestions. After many hours and much frustration. The technical support rep at SanDisk told me to plug the player into the back of the computer, I had it plugged into the front and apprently there's not enough power in the front usb ports for the computer to recognize the device. Once I plugged it into the back it worked fine.

  • Anonymous Apr 13, 2008

    my computer does recognize sansa clip player too

  • Anonymous Apr 28, 2008

    My computer doesn recognize it when I plug it in

  • israel_h Apr 28, 2008

    my computer does recognize sansa clip player too

  • Anonymous Apr 30, 2008

    same exact problem. it worked a couple of weeks ago but it doesn't anymore

  • Anonymous May 03, 2008

    doesn'treconize

  • Anonymous May 06, 2008

    I get nothing when plugging it in... doesn't even show up as "new hardware".

  • Anonymous May 06, 2008

    what happen to plug and play

  • Anonymous May 19, 2008

    MY COMPUTER DOESNT RECONIZE IT HOW CAN I MAKE IT WORK

  • Anonymous May 19, 2008

    i just got my sansa clip n i pluged it in the usb port it says connected but nothing is happin

  • i hate sansa Jul 01, 2008

    i cannot connect my sansa player to a computer without the software...anywhere to download it?

  • angelou_bery Jul 22, 2008

    same as everyone

  • Anonymous Jul 25, 2008

    sansa clip is not found

  • endop Aug 04, 2008

    i have had my sansa clip for some time. it was ok when i installed and first used it. and then it was shelved for some time (about 5 mos). now my computer can't 'see' it.

  • SWEELY4U2_5 Aug 04, 2008

    Sansa Clip not recognized in My Computer

  • mckillenp Aug 07, 2008

    how do i download music from Ares free music to my sansa clip Sandisk 2 gb mp3 ? any help would be appreciated. Thank you Paula

  • Nanner bear Sep 22, 2008

    I have it plugged in at the moment and it has been plugged in for a good bit of time. It recognized it on the icon screen but would not synchronize to the computer. Windows Media Player keeps saying that there is no device connected to the computer at all.

  • kutt jones Oct 15, 2008

    my sansa wont open is no where on my computer whats wrong?

  • 5boysohmy Jan 03, 2009

    I tried the suggestions above... and now the player won't come on at all. My son just got this for Christmas. I've downloaded WGAPluginInstall.exe, mtppk12.exe, and SansaUpdaterInstall.exe. My computer never recognized the player, and after trying the directions above, it won't turn back on. Ever since I turned the thing off to plug it into the USB, it won't turn back on.

  • Anonymous Feb 03, 2009

    cannot find sansa clip in my computer so I can download music

  • Anonymous Feb 03, 2009

    Hi i brought sansa clip 1gb mp3 player . i connected to my p.c but i is not recognized in my p.c i connected and disconnected several times,but no result. please help me to know any one ..........my mail id vishnumm@gmail.com




    Thanks & Regards,
    Vishnu Vardhan.Menta

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13 Answers

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IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Posted on Mar 19, 2008

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Hey i had this problem...stupid, but what worked was to slide the lock to hold and then hold the center button while you plug it in to usb. keep holding till you see it pop up on your taskbar. Worked for me and I messed with this stupid thing for 3 days. Cant get it recoginzed in anything other than media player though. Hope that helps

Posted on Dec 31, 2007

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Do you have your Clip connected to your PC in MTP mode, or MSC mode? To connect it in MTP mode, you just plug it in to the USB port without doing anything else. It will then show up in My Computer as name "Sansa Clip 2GB" (or 1GB), type "Portable Media Player". You drag and drop your songs into the "My Computer\Sansa Clip 2GB\Internal Memory\Music" folder. To connect it in MSC mode, you slide the hold/power switch to hold, then press the center button while plugging it in to the USB port. It should then show up in my computer as type "Removable Device", with a drive letter assigned. You then drag and drop your songs into the X:\Music folder, where "X" is the drive letter assigned to your Clip. If you don't see your Clip in My Computer, regardless of MTP/MSC mode, I'd recommend downloading and installing the Sansa Firmware Updater at http://www.sandisk.com/Retail/Default.aspx?CatID=1376, then connect your Clip. If this doesn't work, disconnect the Clip, go to the Settings menu and select Format, let it reformat, then connect it again.

Posted on Dec 14, 2007

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Oh and if you dont want to hold the button and have it work just by pluging it in go to menu, settings, USB Mode and put it to MSC mode or MTP or whatever it was.

Posted on Jan 03, 2008

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This thing is a piece of ****

Posted on Jan 20, 2010

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What is the computer configuration? It behaved in the same way on my desktop which had AMD processor (also I upgraded that system from ME to XP). Not sure whether it was the problem...

But the clip worked on my intel based laptop (IBM thinkpad).

Somehow, it worked for me in one configuration. But this is bad. Sansa has to provide proper drivers with the CD-ROM.

Posted on Dec 12, 2007

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I had problems also with the Sansa Clip not being recognized by XP. My solution was to use the USB cable supplied with the clip, rather than one I had on hand. No special button pressing required.

Posted on May 16, 2010

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I did this and it worked, after days of trying to figure this out. download wmp11.
You have to format this sansa clip, then lock the clip and plug it in while holding the middle button down, it will say connected then writting. after balloon in taskbar pops up, open media player 11 hit the sync button then found new hardware pops up, and follow instructions on the screen. Sxy Becky

Posted on Feb 10, 2008

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For all who don't get passed the first stage on the Sansa clip i.e. your computer doesn't recognize it at all other than an unknown USB device, just go to windowsmediaplayer.com and download version 11 and all will be fixed atleast until the other problems people have been talking about. I just got off the phone w/ Sandisk and they have had over 20 calls this moring for this problem. The drivers for the Clip are part of windows media player version 10 and higher. Good luck!

Posted on Dec 27, 2007

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Try installing the MTP device driver for the device...This can be done by executing the add new hardware wizard from the control panel of windows..It worked for me..I'm having 1gb sansa mp3 player candybar model..First i had this problem,then it was solved after installing the device driver..No other hassle with the device is needed..

Posted on Dec 11, 2010

Trade it in for something that just works. Then Scandisk will maybe do some testing before putting these devices on the market.

Posted on Feb 06, 2008

Upgrade to Windows Media Player 11. New install of windows, did not recognize the sansa clip. Only thing I did was upgrade to WMP 11 and after the restart the "found new hardware" immediately popped up, then I counl browse the clip in explorer.

Posted on Jan 09, 2008

Another thing to try -- make sure the USB cable is pushed all the way into the Clip. This sounds dumb, but it was this that caused my trouble; it'll go partly in, and then the Clip gets power, but won't be recognised by the PC.

Posted on Jan 01, 2008

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ThaMp3Doctor
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SOURCE: Brand new Sansa Clip not recognized in My Computer

Reformat and upgrade the firmware

REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
FIRMWARE UPGRADE - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Posted on Mar 19, 2008

mikeytreiber
  • 3 Answers

SOURCE: ask about my sansa clip

does it come with anything else like a cd or usb clip with the software?

Posted on May 03, 2008

smilemaker
  • 790 Answers

SOURCE: Brand new Sansa Clip not recognized in My Computer

Hello!!


try connecting it to other USB slots!!

Posted on Nov 04, 2008

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