Question about SanDisk Sansa Clip MP3 Player
Hi there. I bought a Sansa Clip 2 G from Best Buy on Saturday for my son. We went to plug it into the computer and a little "new hardware found" icon appeared on the screen, but it was not recognized in My Computer so I don't know where to download the files. Also, at the beginning it showed "connecting" when I plugged it in the USB port, but now it doesn't do anything... any helpful suggestions?
IT FINALLY WORKS !!!!
Sandisk Tech support had me do the following:
- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
Posted on Mar 19, 2008
Hey i had this problem...stupid, but what worked was to slide the lock to hold and then hold the center button while you plug it in to usb. keep holding till you see it pop up on your taskbar. Worked for me and I messed with this stupid thing for 3 days. Cant get it recoginzed in anything other than media player though. Hope that helps
Posted on Dec 31, 2007
Do you have your Clip connected to your PC in MTP mode, or MSC mode? To connect it in MTP mode, you just plug it in to the USB port without doing anything else. It will then show up in My Computer as name "Sansa Clip 2GB" (or 1GB), type "Portable Media Player". You drag and drop your songs into the "My Computer\Sansa Clip 2GB\Internal Memory\Music" folder. To connect it in MSC mode, you slide the hold/power switch to hold, then press the center button while plugging it in to the USB port. It should then show up in my computer as type "Removable Device", with a drive letter assigned. You then drag and drop your songs into the X:\Music folder, where "X" is the drive letter assigned to your Clip. If you don't see your Clip in My Computer, regardless of MTP/MSC mode, I'd recommend downloading and installing the Sansa Firmware Updater at http://www.sandisk.com/Retail/Default.aspx?CatID=1376, then connect your Clip. If this doesn't work, disconnect the Clip, go to the Settings menu and select Format, let it reformat, then connect it again.
Posted on Dec 14, 2007
Oh and if you dont want to hold the button and have it work just by pluging it in go to menu, settings, USB Mode and put it to MSC mode or MTP or whatever it was.
Posted on Jan 03, 2008
This thing is a piece of ****
Posted on Jan 20, 2010
What is the computer configuration? It behaved in the same way on my desktop which had AMD processor (also I upgraded that system from ME to XP). Not sure whether it was the problem...
But the clip worked on my intel based laptop (IBM thinkpad).
Somehow, it worked for me in one configuration. But this is bad. Sansa has to provide proper drivers with the CD-ROM.
Posted on Dec 12, 2007
I had problems also with the Sansa Clip not being recognized by XP. My solution was to use the USB cable supplied with the clip, rather than one I had on hand. No special button pressing required.
Posted on May 16, 2010
I did this and it worked, after days of trying to figure this out. download wmp11.
You have to format this sansa clip, then lock the clip and plug it in while holding the middle button down, it will say connected then writting. after balloon in taskbar pops up, open media player 11 hit the sync button then found new hardware pops up, and follow instructions on the screen. Sxy Becky
Posted on Feb 10, 2008
For all who don't get passed the first stage on the Sansa clip i.e. your computer doesn't recognize it at all other than an unknown USB device, just go to windowsmediaplayer.com and download version 11 and all will be fixed atleast until the other problems people have been talking about. I just got off the phone w/ Sandisk and they have had over 20 calls this moring for this problem. The drivers for the Clip are part of windows media player version 10 and higher. Good luck!
Posted on Dec 27, 2007
Try installing the MTP device driver for the device...This can be done by executing the add new hardware wizard from the control panel of windows..It worked for me..I'm having 1gb sansa mp3 player candybar model..First i had this problem,then it was solved after installing the device driver..No other hassle with the device is needed..
Posted on Dec 11, 2010
Trade it in for something that just works. Then Scandisk will maybe do some testing before putting these devices on the market.
Posted on Feb 06, 2008
Upgrade to Windows Media Player 11. New install of windows, did not recognize the sansa clip. Only thing I did was upgrade to WMP 11 and after the restart the "found new hardware" immediately popped up, then I counl browse the clip in explorer.
Posted on Jan 09, 2008
Another thing to try -- make sure the USB cable is pushed all the way into the Clip. This sounds dumb, but it was this that caused my trouble; it'll go partly in, and then the Clip gets power, but won't be recognised by the PC.
Posted on Jan 01, 2008
Reformat and upgrade the firmware
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
FIRMWARE UPGRADE - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
Posted on Mar 19, 2008
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