This just started happening yesterday. Printing is fine if paper is fed through upper multi-purpose slot, which can hold up to 50 sheets. It sounds like a gear problem either on the printer itself or in the paper tray. Is there an easy fix, or should I just get a replacement tray?
S. Carlson
Comments:
Jun 23, 2009
- Thanks for your input. I was able to remove the rollers OK, but I couldn't see where
the black plastic arm should go. Should it be pushed up into the indentation in the purple plastic arm? I was unable to do this and didn't want to force it, but there's nowhere else push it back up in the printer, with or
without too much fuss.
If you remove the paper tray you'll notice a
black arm hanging down in the middle of the printer...this should be up
inside (the cause is too much paper being put in the tray then when the
user tries to remove the tray it hooks this and causes it to be in the
way of the paper when it rises).
Disconnect the power and remove
the toner/drum. Turn the printer upside down and remove the rollers
from the purple plastic arm (shove the arm ahead to make this easier).
Once you have this disconnected and removed you'll be able to see where
the black plastic arm should go. You can push it back up in the printer
without too much fuss. Replace the rollers where they go and put
everything back together. Voila!
This has happened twice in the past year and both times this has fixed the issue right away. Good luck! :)
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