Question about Polycom VSX 7000 Video Conference

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Factory reset Hi,how can I hard reset our vsx 7000.we lost the password and fail to restore it either by restarting the system and pushing the "0" button of the remote control either by using the mac adress or the serial number.

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  • stumped2 Nov 02, 2007

    no video, no web access, can ping and telnet to the VSX7000

  • Anonymous Nov 06, 2007

    Same issue

  • Anonymous May 22, 2009




2 Answers

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  • 15 Answers

Put a paperclip in the front just below power button and turn unit on. this will factory reset it.

Posted on Jul 31, 2009


Call Polycom. There is a series of numbers and buttons to push to reset it. They made it a bit complex so no one could accidentally reset the system.

Posted on Apr 21, 2008


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Good luck!

Posted on Jan 02, 2017

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How to reset the password of polycom hdx 7000

You can use the hardware restore button on the Polycom HDX system to reset
the system in one of these ways:
• Restoring configuration-Restores the configuration, which resets most
system settings to default values.

• Factory restore-Completely erases the system and restores it to the
software version and default configuration stored in its factory partition.
If you follow this procedure while a USB storage device is connected, the
system restores from the USB device instead of the system's factory
The restore button is on the front of the Polycom HDX 9000 series system, as
shown in the following figure.


The restore button is on the front of the Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 4000 systems, as shown in the following


The restore button is on the left side of the Polycom HDX 4500 system, behind
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Use a paperclip to press the restore button through the wire mesh covering
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1 Answer

Reset password, recover back to factory restore point

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Forgot my password and can't log on with another pc

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section 8, page 4

System -> Diagnostics -> Reset system
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