Question about Sony Handycam DCR-TRV320 Digital Camcorder

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DCR TRV320 Hi! I have DCR TRV320. The problem is that I put tape in (it works fine) but after a few seconds it ejects it showing error c31:10. I tried different tapes - same result.

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Re: DCR TRV320

My camera hasn't worked for a couple of years now, machine worked fine but nothing showed on the screen. I took out the tape and whacked it gently about 3 good whacks, put the tape back in and it worked. Awesome. Thanks so much. Bill C

Posted on Aug 07, 2015

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Re: DCR TRV320

Had the same problem with 2 seperate Sony camcorders, both digital.
Firstly, make sure the tape isn't at fault, I had that fault on a tape, it just wouldn't play (tape mangled).
When I tried another tape, worked perfectly. All tapes would work, but not this one. The camera is extremely sensitive to damaged tapes.
But once I had the problem with every tape.
After trying the Sony "solution", which unsurprisingly didn't work I came across some answers.
The suggestion was to take the tape out, unplug the power and whack the camera a few times.
Not too hard, of course, you wouldn't want to damage it. So care is needed.
It seems some part gets jammed and this will work it loose.
It worked perfectly, the camcorder would only play 3-4 mins before displaying the error and afterwards worked perfectly.
Sony will "fix" this problem for 300-400 bucks, only for it to return very soon.

Posted on Oct 05, 2008

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Re: DCR TRV320

That is the "LOAD" error code.

However, to service the C:31 code, Sony recommends you do the following:

  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.
  4. Turn on the camcorder.
  5. If the error message appears, service may be required.
If your camcorder still shows the same error code, then you'll have to send in your camcorder for service.

Posted on Oct 25, 2007

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Tape mechanism problems can be quite complicated but they can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.

My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.

If this response has been of any help to you, please be sure and give a positive vote for me on .

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Go to any large photo shop and get an estimate.

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