Question about Canon PowerShot S3 IS Digital Camera

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No Display on Canon S3 LCD

Hi,

I have a Canon S3. I used it in the month of Aug,2007 and then used it just few days back(Oct,2007).I do not see anything on the LCD screen except for the icons. I replaced the batteries, tried a new sd card, reset for default settings. I also cannot see anything even through the view finder.
It clicks the pictures but does not display anything on the LCD. When I look at the clicked pictures on the computer, they are all black/no image.

I bought this Camera in May,2006. So it's just few months over an year. Could anyone suggest what could the problem be. Is there a possibility that any buttons got pressed and shut the LCD screen off. If so what could be done. Your help is really apprecaited.

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  • wingsfan Nov 02, 2007

    I'm having a problem with ,y LCD as well. I open the camera LCD to greater then 45 degrees and the screen appears like the sun has hit it.

    Pictures are OK, had the camera for a little over 13 months.

    Just sent to Canon IL repair center, they want $127 to fix. Right!!

    Will be calling them first thing tomorrow morning to discuss this.

  • aboos Nov 22, 2007

    same problem here too

  • Anonymous May 06, 2008

    Same problem... did not use the camera for a while and now... no display... pictures already taken on the card show up well on the display... but no more new pictures to be made... Please help...

  • christina913 Oct 12, 2008

    The camera turns on, when in playback mode the LCD screen will show pictres, but when in camera mode the screen is black, you can look through the eye piece and take a picture.

  • Anonymous Dec 18, 2008

    I have the same problem. I mailed canon and I'm waiting for its reply.


    Did the silica gels helped solving the problem?

  • gosc Dec 21, 2008

    Has anyone been successfull resolving this issue with Canon? This just happened to my camera (black screen, black viewfinder). I plan to call Canon tech support tomorrow.

  • mjs019 Dec 24, 2008

    Same has just happened to mine (S3, purchased Nov 06). Black screen when trying to take a picture. Screen is fine as it will show previously recorded images.

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Mine was the "optical assembly"

I wrote Canon's president pointing out all these postings about this issue and how the other earlier Powershots and A models had this issue and were part of service recalls. I compared Canon to Toyota, hoping it wasn't aware of the problem despite all the online chatter. I also said I was sad I could no longer recommend buying high end Canon photo or video products to organizations any more all over them not wanting to do a $130 repair on a widely publicized issue.

Outcome. I heard promptly from a Canon rep. They paid for speed shipping to Chicago service center. I had it back in 3 days, fixed for free. The repair sheet says "the optical assembly did not operate propoerly causing no image output... it was replaced..."

Posted on Mar 11, 2010

  • canon-s3is Mar 11, 2010

    Solved. I wrote Canon's president about my Canon Powershot S3 IS having a black blank screen.

    I mentioned how much info there was about this online and how many other models like my A70 also had this issue. I mentioned that I hoped Canon wasn't turning into a Toyota. And I mentioned I wanted to be at a place I could recommend Canon products again.

    The result, a quick followup from Canon. They pre-paid shipped my Powershot to Chicago repair. I had it back in 3 days fixed for free.

    The repair says it was the optical assembly.

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October 3, 2008

I bought this camera in November 2006, and had never had problem until 2 days ago.

Similar problem: the LCD keep turning black while the icons are there. However, when I tried a few times switching strongly (with more effort, rather than a finger touch) the ON swivel button (on the upper right hand side) between "display" and "taking picture" mode, it solved, but only temporarily. It means that each time I switched it on, I have to switched the swivel button more strongly now than before.

My analogy is that, if the LCD is black, it means the lens aperture does not open appropriately; and I was right. When I looked through the lens (from the frontal side of the camera), I noted that when the LCD is black, the lens eye does not open (you can see the aperture opens and closes as you switch the ON swivel button). I may have to agree with ndwolf on this for now, that it could be not as serious as CCD problem, as some suggestion mentioned.

I am not sure what caused this, but I think it could be humidity/condensation.

I realized that though I usually put this camera in its bag (LowePro); in the past 1-2 months, however, for some reasons, I have been puttting this camera (inside a microfiber pouch) sitting on a desk. It just so happen that the desk is below a window and I occasionally open the window. I live on the west coast of Canada, and late summer and early fall is quite humid in here.

So, I think, I will try to absorb the dampness by putting this camera inside a plastic bag, filled with lots of silica gels pouches to absorb the humidity. I hope this will work and will update this website if it works. If not, then I will call Canon.

Posted on Oct 03, 2008

  • frognmarl Aug 05, 2010

    Go to this website. Steps 1-5 fixed my problem in about 5 tries!!!! Good thing cause Canon customer care told me they had "no known issues" or "defects" with the S3 IS when there are a number of sites that I see posts about the S3 doing this!!
    http://camerarepair.blogspot.com/2009/05...

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I'll be perfectly honest with you guys...

The issues that you guys are describing here really sound like the kind of issues that will require Canon's attention.

---====To Seaker:
It sounds to me as though something is wrong with the digital processor of the photo matrix in the camera. You've obviously gone through all of the troubleshooting procedures. There are no modes that show just the icons but no image. (The only way you'd get a black screen with only icons is with the lens cap on.)

This sounds like an issue that only Canon can address.

If you ARE out of warranty, get around that by telling them that you DID buy it within the last 9 months and that you do NOT have proof of purcahse. If they insist on asking for it, then "try" to look for it and once again inform them that you do NOT have it.

They can't really dispute the warranty at that point if they can't prove that you DIDN'T but it within the last 9 months.

I hate to work the system like that... But I paid $400 for mine. I'll be damned if I'm going to be out the money for it! Am I right?

Anyway... That is the best advice I can give you, unfortunately.

Call them as soon as you can! Get it replaced!

---==== To Wingsfan:
Your particular issue sounds like the wiring going from the camera's internal systems to the LCD screen may have a break or a short in it. Do you see the same thing in the viewfinder when you open the LCD screen? You didn't mention whether or not that's the case... But this is just a guess.


For BOTH of you...

If you think that you can keep yourself together and composed well enough to play the system... Contact Canon's tech support and see what you can accomplish.

Remember... It's not as if you're going to get in any trouble. The worst they can do is refuse you. You have NOTHING to lose but the money you spent on the camera!

Here is their support info.
--------------------------------------------------------------------------------------------------------------
For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
--------------------------------------------------------------------------------------------------------------

Good luck you guys.

Cyryl

Posted on Nov 15, 2007

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Care to share the address that you wrote to the President of Canon at? I emailed them today to tell them of this exact issue I'm having with my S3 IS and the CSR told me they were not aware of any such issues with this model! I guess they don't scour the internet to find a solution like most of us do these days or they'd know there is definitely an issue with this model as well as other models in the past. I'd like to get ahold of whomever you did and get this fixed. I refuse to pay $139 in labor costs plus parts to have this fixed when it's obvious, this has been an issue with not only the S3 IS but the A10/A20/A40 series and others on their support site!!



"Mine was the "optical assembly"

I wrote Canon's president pointing out all these postings about this issue and how the other earlier Powershots and A models had this issue and were part of service recalls. I compared Canon to Toyota, hoping it wasn't aware of the problem despite all the online chatter. I also said I was sad I could no longer recommend buying high end Canon photo or video products to organizations any more all over them not wanting to do a $130 repair on a widely publicized issue."


Posted on Aug 04, 2010

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I have the same issue too, started with black screens and worked before 2 or 3 pictures, i mean the image appeared as a miracle, that worked for 3 or 4 days, but after that i finally get the black screen of death, i see icons, see the pictures on memory card but can't shoot photos , all photos are plain black, like there's not image nor light entering to ccd, in the days it worked after 2 or 3 shoots i noticed that the shutter sound was different when it worked, i now can assure that something is wrong with the shutter , seems like the shutter is not even opening nor causing sound , also i can notice that it tries to move but just is a blink as little as a 1mm of opening...take a look at the shutter maybe your issue is the same, i definitively don't think that is the ccd, ill try to disarm the equippment to see if it's something mechanical like dust on the shutter, i'm pretty newbie in cameras so if you have any other recommendation that will be appreciated. i cannot call canon as i am on Ecuador *latin america and the postage maybe will be 100 bucks to send and other 100 bucks on return.....what a mess.

Posted on May 02, 2008

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SOURCE: Canon S3 no display on LCD screen

push the DISPlay button a few times. Located on the bottom just to the right of the view screen.

Posted on Jan 14, 2008

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