Question about Logitech QuickCam Express Web Camera

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QuickCam USB Problem

I am unable to get my camera to work as it always shows the animation to connect USB now even though it is connected. I have reinstalled the software and tried different USB Ports to no avail.  Please help

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Normal 0 Did you install the software with the camera connected to the computer? Disconnect the camera from the USB port and reinstall the software. When the program asks you to connect the camera, do so, and it should work. Hope this is of some help. Bud

Below is info for setting up Audio & Video to chat on line after you install , either Skype or a messenger program.


Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video shoud work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 14, 2009

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When you installed the camera did you use generic Windows drivers? If so, try going to the logitech website and downloading the latest drivers for the web-cam. Unplug the camera before installing the new drivers, it may prompt you to plug in your camera, if not plug it in once the installation is complete. Restart your computer and make sure your plugged in as well if it is a laptop. Another reason for no response could be no power is coming through the USB port, either because the power connection is burnt out (this doesn't mean that powered USB devices don't work in the port) or it reverted to a 1.1 version of USB. This is a common glitch that can usually be fixed by changing USB ports or restarting the computer. Make sure you don't have too many devices being powered only through the USB port. If any USB product also comes with an adapter always use that adapter if possible instead of using the USB to power it. This will ensure a longer life of your ports. If the latest drivers are installed and you know you have a working USB port that provides power then you more than likely have a bum camera. (Electronics generally fail either very early or very late in their life cycle)

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