Question about Brother MFC-9420CN All-In-One Laser Printer

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Brother MFC-9420CN Paper Jam B!!!

Message says "Remove the jammed paper on entrance to the fusing roller"

I have opened the back, removed the paper, Checked everywhere else. But still getting the same message.

Please help.

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  • 14 Answers

Open and check for paper in the back. sometimes a corner may have been caught in there and will give you the error.

jb

Posted on Apr 29, 2010

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TURN THE PRINTER OFF AND ON. IF THAT DOESNT WORK, UNPLUG THE CORD FROM THE PRINTER, WAIT, THEN PLUG IT BACK IN. TURN ON. OTHERWISE, I DON''T KNOW

Posted on Nov 05, 2007

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Please follow the directions below to clear the paper jam error orincase there is one somewhere.

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I have a paper jam but the paper is stuck


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
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please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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hey

try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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Generally theres still a small piece stuck somewhere. Remove the back where the paper feeds through and check there. Then open the top so you can see the ink head and check around there. That should do it. The printer sometimes wont remove the jam until you open that top lid.
Also try switching it on and off again just to be sure.
If it's still there, the only other way is ripping it apart to find that pesky bit of paper still stuck.

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Seems you have a dusty roller in the feed mechanism. try cleaning off the roller with some windex (or equivalent) on a towel.

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