Rank: Guru
Rating: 89%, 248 votes
Hi
Firstly, the Trusted Applications List is huge so takes a long time. There is a list held on the server of all applications considered by Symantec as safe. All the applications in your computer are compared against the list maintained by Symantec. If you already have a lot of clutter on your computer or some bad files, this can upset the process.
If you are having trouble with any of the Live Update functions, firstly do some housekeeping.
Clear out all your temporary internet files.
Do an adware and spyware scan using AdAware or some other trusted software.
It's also advisable to do a Registry clean. If you have never done this before, you will find hundreds of bits of files left behind from old programs and settings that are no longer required.
If you have had your computer for some time and have downloaded and deleted large files, music, video and so on, check to see if your drive needs to be defragmented.
When you have done all that, restart your computer and try Live Update again. Never interrupt Live Update even if it looks as though it has frozen. You may need to leave it for half an hour or so if your computer is slow and it may not appear to be doing very much..
If you still have problems it is probably better to uninstall Norton and reinstall it. If you have already done this and it hasn't worked, you probably haven't uninstalled everything.
I would always avoid using autofix tools because they usually just hide the real cause of the problem and use a work-around.
Make a note of your Activation Key before you uninstall anything. Be sure that you also uninstall Live Update. Sometimes uninstalling the main program does not do this. You will find Live Update in Add or Remove Programs in the Control Panel. When you have done this restart your computer. Use a registry cleaner after you have uninstalled it.You shoud now be able to reinstall Norton. Be sure to have your activation key because you may need this again. If you are using several Norton programs, unfortunately you may have to reinstall all of them.
Norton can be a little unpredictable during installation but there is no reason for not being able to install it fully and satisfactorily.
Comments:
Feb 04, 2008
- By the way, I forgot top mention, if you have 100% CPU usage during Live Update you almost certainly have resource hungry applications running in the background... shut everything down that you don't need!