Question about BenQ (EW162I) DVD±RW Dual Layer Burner

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BenQ DVD RW Dual Layer burner (EW1621)tray not opening

Tray will not open when button is pushed, had same problem before & it seemed to resolve itself the next time i used it.We manually opened tray by bypassing lock mechanism & inserted cd which came up as drive f busy in windows & also no disc in drive. Throughout attempts at running unit it responded a couple of times in closing mainly but also opening to lesser extent. Also uninstalled & reinstalled, with no luck.

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  • Bipbip Nov 19, 2007

    Having the same problem with Benq DVD DD DW1620. Nothing I do will open the bay. Tried rebooting but didn't help. Tried troubleshooting menu: no help.

  • Anonymous Nov 23, 2007

    the same as said, the tray wont open... but wen you push te button it will do as if is trying

  • Anonymous Nov 24, 2007

    Same problem as with the LITE-On Combo SOHC-5236V. It wouldn't open, makes the noise. I hit the manual release button under the drive (pin sized, use a paper clip) and then used a knife to pull open the drive. However, after inserting my CD, it fails to read it. Any Suggestions?

  • bobdog Nov 25, 2007

    Same problem with Benq 1620. Tried fixing registry entry that been corrupted, removed drive and re-installed it, tried to pry it open using manual release hole - no luck with any of this. I suspect that hurling it against a concrete wall may open it.

  • Anonymous Dec 18, 2007

    Most new burners and ROMs use two motors. One to speed up the disk. The other for tray transport. The tray transport mechanism uses a belt to transfer power. Unfortunately, a case of a stuck door could mean a blown/worn motor (the usual case), which is hard/impossible to fix on your own, or a belt replacement. Try pressing the button and then messaging the tray door on one side and then the other. You can usually feel it start to pop open. Opening and closing it ofter sort of warms up the motor and for short periods be usable. Problem is, it never feels as peppy as when new, which to me suggests secondary motor problems.

  • Anonymous Dec 04, 2008

    Same as above - it tries to open (I think, as it's making willing noises) but doesn't open.

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Yeah my friggin Benq dvd dd dw1620 wont open.

Posted on Jan 03, 2008

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