I hope someone can help, Napster refers me to creative and creative says I have had my payer too long for them to help. It is a Zen vision M 20 GB and I have a napster to go subscription. It downloads and plays all tracks fine for a few days, but then it just randomly stops and says I have no license to play the tracks. I sign in and out of Napster and no change, I am paying my napster bills and napster customer support says the problem isn't on their end. Is there anything I can do?
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It depends on what program you use. If you use Napster, just connect the device and when the pop-up menu opens, click "Sync my music with Napster." I'm not quite sure what you do if you use other music downloading programs.
I also use Napster. Unfortunately with the music being on the memory
card and not on the device itself, Napster detects this and will not
play music from the memory card.
There are two things you can do to resolve this, the first one won't
cost you anything. Move non-Napster music files to the memory card,
leaving only Napster music on the device itself. As a Napster-To-Go
device, you'll be able to play and sync without issues. The second is
to purchase the tracks from Napster that you want on the memory card.
Once you do this, you can play them in any compatible media - not just
the Zen device.
Unfortunately with Napster and Rhpasody (and a few others) you will have to resync every 30 days. The license should renew itself if you connect your player and resync, but i would check with napster's tech support b/c you might have to enable auto-sync temporarily until all of the licenses are updated. Alternatively, you can right click all 306 songs, click on "license" or "digital rights" and click "acquire license" - but that could be a real, time-consuming pain.
If you convert those songs to Mp3 format with an Mp3 converter,, you will never have that problem again.
Start up Window Media player on your computer. Plug your Zen device into the computer. Wait until you see it listing in WMP. Unplug the Zen and see if you can play the songs.
The licenses on the device should be updated by WMP when you plug in the device
http://220.127.116.11/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add To use an MP3 player with online music subscription services, the following is needed:
A specific application from the online music service provider
Windows Media Player 11.
Windows XP Service Pack 2 or Vista. To check the Service Pack version,
click on Start, Control Panel and then System.
An MP3 player with MTP/PlaysForSure firmware installed.
Currently, the following players support PlaysForSure either out of
box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus,
ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto,
ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.