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are you sure its the floor connection as it could be the tank one, also if the floor section is there a insert sealed and fitted to the existing floor pipe and then the wax seal around this. similar model video. https://youtu.be/LebANJC2rx4
Most wax rings are standard size. You should pull your toilet off again and scrape off all the old wax. If your toilet flange is below floor level, you may have to use two wax rings, one on top of the other. You can buy rings of different thicknesses, but standard rings should work. When you've placed the rings, place the toilet back on the flange bolts and push down HARD wiggling side to side. When you've got it down as far as you can go, sit on the bowl and wiggle side to side. Repeat this process until the toilet is sitting flush with the floor. NO PENNIES! or http://www.homedepot.com/Bath-Toilets-Toilet-Parts-Repair-Wax-Rings/h_d1/N-5yc1vZbl71/R-100139961/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053
This sounds like poor installation. If you can get the person who installed it to come back to your home & make it right, you certainly should.
There is typically a wax gasket that connects the toilet to the drain pipe at floor level. This gasket needs, first of all, to fit. Then it needs to be well-seated (it's wax, and compressible) by rocking the toilet back & forth before the toilet is securely clamped down.
If it's not a problem of poor installation, it may be that your floor is uneven, or that there are tiles (under the toilet) that are chipped or missing - in other words, physical conditions that are interfering with the secure installation and tightening down of your toilet.
See if nuts on studs on bottom where it mounts to the floor & flange are loose. If they are loose tighten both of them evenly. If they are tight you will need to replace wax ring that is between toilet & floor.Turn off shutoff water valve to toilet. Flush once holding down handle to let tank drain. Remove both nuts & lift toilet off flange. Remove wax ring. Scrape all old wax off toilet & floor flange. Install new wax ring. Set down toilet on ring & snug nuts evenly. Sit on seat & apply your weight evenly to distribute wax & level. Retighten nuts. Turn water back on. Allow tank to refill. Flush toilet & check for leaks.
No, you don't have to, but it makes for a nicer job. The wax ring must provide the complete seal to the sewer and must not leak at all. The use of caulking under the outer edge provides for a neat seal so that water or waste that gets on the floor does not collect under the edge of the toilet where it meets the floor. The caulking can also provide a bit of stability if the floor is uneven and the flange is a bit high, in which case the toilet might rock a little - which could compromise the seal of the wax ring. If a plumber installs a toilet, they will put the caulking down right away because they are confident in their installation of the wax ring and they need to move on. If the floor is a soft material (anything except stone or ceramic tile), then the home meowner might want to wait a couple of days before applying caulking to be certain that they don't conceal a leaking wax ring. If your toiled does rock a little, give the caulking a day to dry before using it again. On the other hand, if you do have a hard surface floor, it's a good idea to apply the caulk to the bottom of the toilet before you put the bowl down to give a bit of cushion where the porcelain bowl meets the hard floor.
hi, the tile is supposed to go under the toilet flange (the thing you put the wax ring on), very common "oops", can be rectified by placing another wax ring right on top of the first on. best to make the first one a "horn type" wax ring, then put the plain one (no horn) on top of first and try to smoosh it on just enough to stay in place so when you install toilet it doesn't move,.....cheers!
If you tried regular sized wax rings and they failed to seal, try using a double thickness wax ring, maybe the space between the floor flange and the toilet exceeds a regular wax ring size. If the floor has been re-tiled and the floor flange was not adjusted this could be your problem, anyhow good luck!
I believe that I qualify... over 300 toilets installed in the past 15 months!!
I would go with the wax rings... but I would press the ring into the base of the toilet before installing the toilet....that way you are sure to have a good seal to the toilet....
If you actually read the directions, the manufacturer will tell you to press the wax ring onto the toilet....then install it onto the floor drain.
I guess that a PLAIN wax ring placed on the floor drain (since it is recessed) before placing the rubber-sleeve equipped ringed toiled is a good safety measure... I have done that an it work about 37 times out of 40.
Good question - BTW.. and well worded. THANKS for being specific and precise!!
Go to a hardware outlet(Lowe's, HomeDepot, etc.) and ask for a commode drain extension that can be placed over the existing and bring it up to the level of your floor. I also like the wax rings with the cup molded in. These can be doubled up also but not as reliable as the extension. Eric
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