Question about Avaya Corded Phone avaparp18d

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HOW TO GET CALLER FOR MY PARTNER 18 D PHONE

I HAVE APARTNER PLUS AND THE PHONES WE USE ARE PARTNER 18D AND WERE PAYING FOR CALLER ID BUT YET WE CANT SEE THE CALLER NUMBER ON ARE PHONES. BUT WHEN WE FOWARD ARE PHONES TO ARE CELL PHONES WE GET CALLER ID . DOESNT MAKE SINCE RIGHT. PLZ HELP ME OUT

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Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable. The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.

Posted on Jun 04, 2009

  • stella_chris Jul 17, 2013

    I have a P ACS R1.0.1 CO1 is this Partner 18D compatible with Caller ID. We are paying for it through our service provider

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Caller id partner


To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
  1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
  2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
  3. Select the Button Programming button. The Button Programming window appears for the selected extension.
  4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
  5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
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The Avaya 3158-05 does not have a display. It can't show the Caller ID information from the telephone provider. The Avaya 3158-07 PARTNER 18D or the 34D will display Caller ID information if your system is connected to a telephone line. (One of these modules: 206EC, 308EC, or 400EC, is required. If you have a T1 line, you can't get Caller ID.)

I hope this helps.

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The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

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There's a whole sequence of CID associations that need to be done to make CID work the way you want it. It requires an 18 or 34 D, and you start turning on system programs 317, 318, 319 and program a Feature 23 button to the phone that logs all calls.

A linkable PDF is available here. Start at section 4-10 and use the blue links to understand the programming. Full step-by-step instructions are beyond the scope of a free forum.

http://support.avaya.com/elmodocs2/partner_acs/r7/456801_6/456803_6/456803_6.pdf

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