Question about Philips HTS-6500/37 System

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Stuck DVDs I used to be able to get stuck DVDs out of the unit by starting to put in another dvd or prying the stuck one with a butter knife.  This doesn't work anymore.  I would not recommend this unit to anyone - have been having trouble with the DVD portion of the until since right after it went out of warranty :(

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I put in a DVD yesterday and it got stuck in the machine. no mtter what i did, it wouldn't eject. it just said "No Disc". I read all the posts here and everywhere on the net. none of them worked (Stop +2-5-9), eject right after powering up. So, i called Phillips and the guy told me to unplug the machine and wait at least 5 minutes. then plug it back in, and HOLD the power button down for at least 30 seconds. after about 20 seconds it will flash some stuff on the little screen. keep holding the button. then push eject button. AND IT WORKED. the disc ejected. Now i am going to upgrade the firmware. i let the phillips guy know that they should be embarassed to have sold this unit. i am anxious to see if the firmware upgrade will fix this issue. the download for the firmware can be found at www.philips.com. search for the unit (HTS6500) under support link on top. at least i know now that i can get a disc out if its stuck.

Posted on Jul 16, 2009

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