Question about SanDisk Sansa e250 MP3 Player

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Help with USB mode!!!

I once had a problem with my mp3 player, but my sister restarted it.  we were able to add about 600 songs to it.  now when i go to put it into the computer, on one of the modes, nothing even comes up.  on the other, everything appears except the music file!  i can see the photo, record, and video, but not music!!! help please!

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Re: help with USB mode!!!

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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I hope that helps
Please rate accordingly
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1 Answer

Where's all my songs?! Or the folders, for that matter?

marth - in the menu, go to Settings --> USB Mode --> Autodetect; if it is already set to auto, then change to either MTP mode or MSC mode - one mode will show Audible/Recordings, and the other will show your Music
this player had a messed up file system, which is wqhy you're experiencing that problem
guest - your mp3 player is incompatible with protected Rhapsody WMA's - switch to Rhapsody's mp3-only subscription level, and reload the songs, and they will play fine (remember: with rhapsody, once your 30-day trial or subscription expires, any WMA files will become useless. Stick with their mp3 subscription, and you will be fine).
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