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Elura 60- When loading the mini DV, I get an error message to remove he cassette.

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The problem seems to show up at about one year of use.

Canon provides the following reasons why the error message may occur:

First, if the camcorder detects condensation, which can damage the device, you may see the Remove The Cassette message.

If one of the camcorder’s components fails, you may see the error message. This is by design so that you prevent the damaged component from damaging other components.

If debris, such as sand, gets into the inside of the camcorder, it can lock up its gears and damage the device if you continue using it.

If the camcorder senses that it has suffered a strong impact, such as a drop, it may display the Remove The Cassette message to protect against the type of damage that could be caused by damaged or misaligned parts.

The camcorder may also display this error message if it detects that water or other liquids have spilled on it.

You may also see the error message if you did not insert the cassette properly. In this case, you may be able to remove the tape, properly insert it, and then continue using the camcorder.

Finally, your Canon camcorder can display the Remove The Cassette Message if it detects that the tape you inserted is damaged. If you suspect that this is the case, discard the tape and insert a new one immediately.

To resolve the error, Canon suggests that you first eject the tape and insert a new tape. This may resolve the error message. If it still appears, remove the tape, wait an hour, and then try to use your camcorder again. By waiting an hour, you give the device a chance to dry out and remove any condensation that may have been detected.

If you still see the Remove The Cassette message after taking these steps, you should call Canon at (800) 828-4040 or email Canon at for assistance.

Source: Canon Support Article “Remove the Cassette Warning – Customer Instructions"


As far as I know, the time code is burned onto the tape as you are making it, so there is no way to "fix" the timecode, but what I have done is this: when I am logging and capturing the tape onto the computer, I capture right up to the point where the timecode breaks, then stop the capture. At this point Final Cut Pro sends up a dialogue box that warns of the timecode break, and tells you that you MUST re-log. I ignore this warning, and save the file anyway.

Then I back the tape up just to the point before the code break, begin playback again, and, when the code shifts, begin capturing again, going to the next break point, at which time I repeat the procedure as described above.

Don't know what movie editor you're using, or if it will let you do what I am doing, but this is the way that I have gone. A warning though, as you are importing the saved clip into the timeline of your editor, be careful only to include the footage that precedes the timecode break, because if you don't, all sorts of weird things can happen.

Of course, this workaround is moot for me as my camera is now in such shape that if you put ANY tape in the deck and press ANY of the transport buttons, the "Remove Cassette" warning happens immediately. It is now totally unusable, which brings up a point--Robin, or any other mods on this forum, would this problem be worthy of its own discussion group? I really can't tell so far if this is truly a wide-spread problem, or if the few of us talking about it have lemons. It sure would be nice to know this, as a correspondent from a Usenet group tells me that the tape transport mechanism in my ZR10 is exactly the same one used for all cameras that Canon makes.

Thank You for contacting Fixya

Posted on Jun 04, 2009


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Tape mechanism problems can be quite complicated. This will require disassembling the camera to repair the tape mechanism and can be done fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.

My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.

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