Question about SanDisk Sansa e250 MP3 Player

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E250 malfunctions when I connect to rhapsody

When I connect to rhapsody I receive a message that it is scanning for tracks.  Then the Sansa icon disappears, then it comes back and displays the same messag above.  It repeats this several times,  then eventually my screen goes blank on the e250.  I am not able to download any songs. The e250 functions perfectly when I am not connected to rhapsody.  Do you have any suggestions?  Thank you

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Re: e250 malfunctions when I connect to rhapsody

My screen is frozen it will not move and my player has not had any malfunctions previous to this matter...

Posted on Dec 27, 2007

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To sync music you have to first open the Rhapsody music player (If you don't have Rhapsody you have to download it fom the Sansa disk or you cannot add music). From there you can drag the songs you want from your library onto the icon in the list on the left that says "Sansa e250". On that screen there is a bar at the bottom that tells you how much space is left on your Sansa.

Hope this helps!

Jun 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't find clip in my computer

This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.

on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)


wait a while updates finish

verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.

download one new track from rhapsody you never have downloaded before

transfer that one track to clip
wait for all updates to finish

verify account, dates on device, check that the track plays properly"

Hope that helps.

Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa e250

You have to refresh the synchronization with Windows Media Player every 30 days or so. Normally this message only appears for Rhapsody-downloaded tracks, nut Microsoft now requires that you sync the device every so often just to make sure any wma files have the correct license on them. Convert those songs to Mp3 format, and you will not have any problems like this one.

Jun 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250

That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

Dec 31, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 keeps freezing

If you're checking that its empty in your rhapsody program, you might want to click on My Computer and then click on your Sansa mp3 player and then go into music files and delete everything. If u want to delete everything, including videos and pictures, you can go into your rhapsody account, plug in your mp3 player and right click, scroll down and click on "format" this will hopefully delete everything on your mp3 player...if u don't apply to any of these, well....sorry i don't know how to help.

Dec 08, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Connection/ Transferring tracks problems with Rhapsody.

left it charging over night and all the music erased...

Nov 26, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Messages that I can't get rid of

this is a common problem w/ the e250r and you can reset it by
1.Slide the button on top so it is on the orange
2.hold the record button on the left side
3.let it reset you music from a different place (not Rhapsody)

Aug 17, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 keeps shutting down

try and see if it is in MY COMPUTER if it is there download the newest firmware and update it if that doesn't work uninstall the mp3 player from your computer and then installit again.

May 20, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer


Hi tooky. Getting a "Bad Track" message on the E250 may be an indication of memory corruption, music file corruption, or outdated subscription/license info. One solution would be to format your player in Windows Media Player (version 10 or 11): 1. Make sure your player is in MTP mode by navigating the menu as follows: Menu > Settings > USB Mode You would get a choice of "MTP" or "MSC". Please select "MTP". If your player is an "E250 Rhapsody series" player, select "Plays for Sure". 2. Plug your player to your PC and run Windows Media Player. Click on the "Sync" tab and make sure the E250 is listed. Look for the "Format" button (it would look like a "pencil" on Windows Media Player 10) and click on it. Follow the on-screen prompt. 3. Re-load your songs by either copying/pasting your songs to the player or by using Windows Media Player's "Synchronization" feature. You could also format the player while in "MSC" or "Rhapsody" mode by browsing the player in Explorer, right-clicking the drive letter corresponding to the player, then select "Format". Follow the on-screen prompts Another solution would be to update the firmware of your player by downloading the Sansa Firmware Updater using this link from the SanDisk website (instructions are found on this site as well): For standard E250 or E250R "Rhapsody Series": Make sure your player is set to MSC mode, or "Rhapsody" Mode The type of music file might also be the cause. If your music files are licensed, purchased or acquired via subscription, you may want to contact the provider for more info on how to re-download the music files. I hope this helps. There are other procedures available but these might actually make your player work normally again. Hoping for the best :)

Apr 25, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa problem

Renew Rhapsody sub and resync

Jan 26, 2007 | SanDisk Sansa e250 MP3 Player

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